Netra Jones ad3xfn@r.postjobfree.com 757-***-****

Skills:

● Technical Support (Microsoft Windows, iOS, Android, hardware setup)

● Troubleshooting (Wireshark, Ping, Traceroute, Ping)

● Hardware and Software Installation

● Help Desk Ticket Documentation (SOR database)

● Project Coordination (Microsoft Office 365, Google Docs)

● Communication (Slack, Microsoft Teams, Email)

● Risk Management

● Adaptability

● Security Measures Implementation (Brivo, IAM Systems, Access Control Implementation)

Job History:

IT Support Specialist Designed to Strive 2021 - Present

● Deliver comprehensive technical support to local users, offering expert solutions and assistance for software and hardware challenges.

● Diagnose and resolve complex technical issues utilizing effective troubleshooting methods, ensuring prompt issue resolution.

● Provide hands-on assistance in navigating and optimizing IT systems, contributing to a seamless and efficient user experience.

Security Compliance Analyst Waverly Fitness Center 2016 - Present

● Managed access control and information security for 500+ user profiles, ensuring data integrity and system security.

● Implemented robust physical access controls using cloud-based software to enhance building safety.

● Provided expert guidance on system integration, data migration, and process improvement initiatives.

● Collaborated with managers to troubleshoot technical issues, identify root causes, and implement effective solutions.

● Conducted technical training sessions and workshops for clients and internal teams. Control Material Specialist Newport News Shipbuilding 2017 - 2021

● Conducted comprehensive analysis of material requirements and deployed customized software solutions to reduce audit errors by 23% and maintain accuracy. (IndySoft)

● Managed and prioritized order tickets using a ticketing system, ensuring timely resolution and proper documentation of issues.

● Collaborated closely with production planners, offering technical guidance and support for security and analysis initiatives.

● Led cross-functional teams in the successful implementation of software projects within budget and timeline that saved the department $81k. 1

● Provided extensive training to clients and end-users, ensuring smooth software adoption and utilization.

Inventory Control / Quality Assurance Associate Amazon Fulfillment 2016 - 2017

● Implemented and enforced standard operating procedures (SOPs) to maintain inventory integrity and compliance with company guidelines.

● Conducted thorough inventory audits and reconciliations, achieving a 15% reduction in discrepancies.

Education:

● Virginia Peninsula Community College

Cybersecurity Bootcamp 12/2023

■ CompTIA ITF+ certified 01/2023

■ CompTIA Network+ 03/2024

■ CompTIA Security+ 02/2024

Associate of Science, Information Technology 05/2025

● ThriveXD and Black Girls Hack Scholars Program 03/2024

Infrastructure Security (TCP/IP, UDP, DNS, DHCP)

Microsoft Security System Administration

Computer Networking (Wireshark, diagnosis using traceroute, ping)

Social Engineering (Phishing Attacks etc.)

Ethical Hacking (Penetration Testing, Incident Response) 2

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