Customer Service Project Manager
Resume:
GABRIEL MENDEZ
SKILLS
• Upselling Strategies
• Product Demonstrations
• Sales Background
• Promotional Understanding
• Customer Service Experience
• Performance tracking
• Closing deals
• Sales strategies
• Time management
• Conflict resolution
• Attention to detail
PERSONAL INFORMATION
Sales Advisor/Customer Service Sales
Representative
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
WORK HISTORY
June 2022 - Current
Project Manager VM&A, Des Moines Iowa
February 2017 - January 2022
Sales Advisor Stauer
Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
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Established effective communication among team members for enhanced collaboration and successful project completion.
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Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high- quality results.
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Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
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Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
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Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
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Increased sales by establishing rapport with customers and identifying their needs.
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Developed long-lasting client relationships by providing exceptional customer service.
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Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
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Managed key accounts, resulting in increased repeat business and higher revenue growth.
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Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
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Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long- term relationships.
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CONTACT
Minneapolis, MN 55407
**************@*****.***
Bold Profile
January 2016 - December 2016
Sales Lead Generator Apac, Mendota Heights Minnesota August 2015 - December 2015
Barista Caribou Coffee, Edina, MN
Increased sales by offering advice on purchases and promoting additional products.
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Boosted sales leads by implementing effective prospecting and cold calling strategies.
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Developed strong relationships with potential clients, resulting in increased lead generation and conversion rates.
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Exceeded sales targets through consistent follow-up and nurturing of leads.
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Enhanced team productivity by providing training and support on sales techniques and best practices.
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Utilized CRM tools to track progress and maintain a comprehensive database of leads, facilitating better sales forecasting and pipeline management.
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Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
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Maintained a clean and organized workspace for optimal productivity and safety.
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Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
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EDUCATION
May 2009
High School Diploma
West Des Moines Valley High School, West Des Moines Iowa
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