Customer Service Representative

Joshua Burns

**** ****** ** ***. ***, Charlotte NC 28213 804-***-**** ***************@*****.***

Objective

To obtain a permanent position in the field of customer service where I can grow and develop the skills I have already acquired thru previous experience.

Experience

CORIX UTILITY SERVICES-CSR 1/SEPTEMTER 2020-PRESENT

. Provide Customer Service

. Inbound/Outbound Calls

. Review Emails

. Set Payment Arrangements

. View and Discuss Break Down of Bills

. Create Work Orders

. Utilize Computer Programs-Outlook, Fusion, Empower, Teams Meeting, Excel, Mitel,

. Utilize Problem Solving Skills

. Assist Customers with technical issues dealing with company Website

. Confirm Payments and Refunds

. Reserve Payment and Order Disputes

. Give Customers Updates on Boil Water Advisories

. Remote From Home

BEST RATE COLLECTIONS-COLLECTIONS REPRESENTATIVE/MARCH 2020-AUGUST 2020

. Reach out to Customers In Collections

. Answer Incoming Calls

. Set Payment Arrangements

. Notate Calls

. Hard and Soft Collections

US TECH SOLUTIONS-AETNA HEALTHCARE/ RESEARCH REPRESENTATIVE/ JUNE 2019-MARCH 2020

9881 Mayland Drive, Henrico VA 23233-Contract Position

• Research

• Outbound calls

• Work with Aetna’s spreadsheets

NY EPIC-MAGELLAN / CUSTOMER SERVICE REPRESENTATIVE / JUNE 2018-FEB 2019

11013 W Broad St, Glen Allen VA 23030 -Contract Position

·Receive incoming calls and verify HIPPA information.

·Document and notate all calls as required accurately.

·Verify payments, medications, billing information.

ENVERA HEALTH-BON SECOURS / CUSTOMER SERVICE REPRESENTATIVE / MAR 2018- JUNE 2018

101 Haxall Point, Suite 1B, Richmond VA 23211- Contract Position

·Schedule Patient appointments

·Research information as required for all patients.

·Verify patient’s health insurance and provider information

·Receive incoming calls and verify HIPPA information

CONVERGYS-BLUE CROSS BLUE SHIELD/ CUSTOMER SERVICE REPRESENTATIVE/ NOV 2017-FEB 2018

8600 McAlpine Park, Charlotte NC 28211-Contract Position

Locate information through power program and magic program

Read members effective date and benefit period of their health insurance

Type in procedure or diagnostic code, Look up prescriptions

Read benefits from service first and facets

GDKN-UPS /CUSTOMER SERVICE REPRESENTATIVE/ JULY 2017-OCT 2017

1000 Semmes Ave, Richmond VA 23224-Contract Position

Track freight shipments

Set appointments for pick ups

Contact with terminal for delivery and pick up ETA

Email claim forms and bills of landing forms

Verify 3rd party companies

Locate tracking/pro numbers

Certified in tracking

Use IEX system

CONCENTRIX / BENEFITS VERIFICATION REPRESENTATIVE/ MAY 2017-JULY 2017

3004 Lawson St, Richmond VA 23224

Contact insurance companies for verification

Contact pharmacies and View prescriptions

Verified insurance coverage

TELEPERFORMANCE/ TECHNICAL SUPPORT RESENTATIVE/ FEB 2017-MAY 2017

2805 N Parham RD, Henrico VA 23294

Transfer calls to correct department

Use dual screen monitors

Provide Solutions for web issues

GO HEALTH/ TIER 1 ASSOCIATE/ SEPTEMBER 2016-NOV 2016

10101 Claude Freeman Dr, Charlotte NC 28262-Contract Position

Work on dual screens

Follow call script; Screen customers

Schedule calls; Transfer calls to health insurance sales agent

OPTIMUM-AARP MRA/Telecommunications/ TELECOMMUNICATIONS/ MARCH 2016-SEPT 2016

8333 Forest Point Blvd Charlotte NC 28273-Contract Position (Work from home)

Enroll and renew new members

Transfer calls to appropriate departments

Provide member’s coverage; Update members address and requested items

Trained co-workers to achieve 100% quality

Collect teams’ numbers; Observe and score employee’s quality

Education

PENN FOSTER HIGH SCHOOL

·Advanced High School Diploma, 2009

·ECPI

Additional Skills

Medical Terminology, Window based computer knowledge, Web Technology, Research Experience

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