Mary Esther Rosales
San Antonio, Texas 782:
************@*****.***
OBJECTIVE:
Obtain a career where my skills and experience would be an asset to the company and Administration.
Detail and goal oriented individual who possess a professional demeanor. Able to Communicate
effectively and professionally with upper management, co-workers and clients, Exceptional customer
service skills and follow through. Able to work well problem solving independently or as a team and able
to multi-task and accomplish multiple objectives in a timely manner. Strong Leadership skills able to
Supervise/Hire’Train employees
EXPERIENCE
Pride PHC Se
rvices- Private Care Field Supervisor/Office Coordinator 02/3/2014 to Present
= Assessments and Supervisory visits to client's homes for purpose of obtaining personal
care attendant services
- Hiring Applicants, Assessments and performing Orientations and Evaluations.
- Training Employees to use Electronic phone system and comply with company Policies
and Procedures
~ _ Inpuiting Client/Employee info in System creating Profiles/Files
- Creating Schedules for Caregivers Monitoring for overtime or lapses in coverages.
- Coordinating Clients Care Monitoring their needs and requests answering and making any
necessary calls or changes in Care plan or schedule/staffing as needed.
- Payroll for Caregivers and Billing for Clients,
Nurses Unlimited- Field Supervisor Medicaid and Private Care 5/2006-10/2011
= Assessments and Supervisory visits to ¢
care attendant services
ent’s homes for purpose of obtaining personal
- Hiring Applicants, Assessments and performing Orientations and Evaluation
= Coordinating Clients Care Monitoring their needs and requests answering and making any
or changes in Care plan or schedule/staffing as needed.
- Training Employees on company Policies and Procedures Inputting Client/Employee info
in System creating Profiles in computer and making physical charts
= Creating Schedules for Caregivers Monitoring for overtime or lapses in coverages,
- Payroll for Caregivers
~ Ordering Supplies’Answering Incoming Calls
- Authorizations/Doctor’s Orders, dealings with Insurance Companies
~ Marketing for Private Care Dept. attending Health Fairs, Community Events promoting
our Ageney and services we Provided
- Recruitment for caregivers’ Ads, Flyers and calls
Before working in the Health Field Industry have experience in Retail also as a
Dept. Coordinator and Customer Service Rep.
EDUCATION
Graduate Judson High School
Vocational ‘Training Early Childhood Development (CDA)
SKILLS
Switchboard Operator
Spreadshects/Reports
10 Key by touch and sight
Spreadshects/Report
Payroll’Billing
© Customer Service and
Receptionists
© Spanish speaking/Bilingual
© Intemet Explorer