SHANNON

SANDERS

ad3x6z@r.postjobfree.com

757-***-****

Virginia Beach, VA 23464

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

PROFESSIONAL SUMMARY

Dominion Energy - Customer Support Specialist

Norfolk, VA • 08/2023 - Current

Elevance Health (Anthem) - Health Insurance Support Specialist- Remote

Virginia Beach, VA • 06/2021 - 02/2023

DOMA Technologies - CSA Data Entry Clerk

Virginia Beach, VA • 07/2019 - 02/2020

Capital Group - Financial Analyst

Norfolk, VA • 10/2018 - 01/2019

Department of Human Services - EWA Scanner/Eligibility Support Worker

Virginia Beach, VA • 06/2016 - 09/2018

WORK HISTORY

Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

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Multitasked to handle diverse customer needs in high-volume call setting, prioritizing tasks to keep up with challenging deadlines.

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Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

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Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.

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Assisted clients in resolving claims-related issues promptly, alleviating stress during difficult times.

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Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.

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Ensured compliance with HIPAA regulations through careful handling of confidential patient data during the entry process.

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Supported healthcare providers by efficiently managing medical record requests via fax and phone.

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Achieved significant cost savings by identifying financial inefficiencies and implementing improved processes.

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Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.

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SKILLS

• Quality Assurance

• Referral Coordination

• Payment Processing

• Data Collection

• De-Escalation Techniques

• Medical Terminology Knowledge

• Microsoft Outlook

• Insurance Verification

• Customer Retention

• Conflict Resolution

• HIPAA Compliance

Accounts Receivable

Management

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Empire Beauty School

Virginia Beach, VA • 01/2015

Cosmetology Certificate

Kempsville High School

Virginia Beach, VA • 06/2007

Diploma

EDUCATION

Alorica - Customer Service Advocate

Norfolk • 01/2012 - 02/2016

Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.

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Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.

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Supported the conversion of government assistance records into digital format, facilitating easy access to archived materials.

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Collaborated with cross-functional teams to address complex customer issues and improve overall experience.

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Increased customer retention by offering personalized solutions and building rapport through empathetic listening.

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Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.

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Researched and resolved billing discrepancies to enable accurate billing.

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