Customer Service Representative

Malik Jailan

**** ******* ******, *******, ** ***10

Cell 313-***-****

**************@*****.***

Education

Henry Ford College, Dearborn, MI Graduation Date May-2025

Associate in Applied Science,

Computer Information Systems - Network Administration GPA 3.0

Related Courses

CCNA Networking l, CCNA Networking ll, Network Security

Projects

Rebuilt gaming console, helped family and friends set up home electronics, troubleshoot basic PC problems.

Technical Skills Hardware and Software

Configuring LAN Network, VLANs, DHCP servers Cisco Equipment

Clean gaming console PlayStation consoles

Troubleshoot basic PC problems. Windows

Setting up TV, internet route Samsung, Xfinity router

Experience

Walmart Supercenter Customer Service Representative

Dearborn, MI Present - June 2023

Assist customers with inquiries, handle returns and exchange, resolve issues, and provide information on products and store policies.

Volunteer

Al-Huda Islamic Association Ramadan, Eid festival, Friday prayer, Fundraiser Dearborn, MI Present - 2015

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