Customer Service Call Center
Resume:
Hamza Customer Service Ouled Representative Dhifa
About Me
Professional Experience
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I speak Arabic, French and English and I have 3 years of experience in
customer service as well as a year of experience as EDM Experienced Analyst. In addition, I have experience working with ticket systems. I am currently in the pursuit of a customer service position to gain more experience.
Skills
Workday
ServiceNow Consultant
Zendesk
Customer service
Zoom
Shopify
Slack
Microsoft Office
Languages
My Contact
****************@*****.***
Tomar, Portugal.
Air Liquide EDM Experienced Analyst
SupportYourApp /Customer Service Representative
2023 – 2024 (Tomar, Portugal)
2020 – 2022 ( Remote Independent contractor)
Performed special service desk operations.
Served as the primary point of contact for local HR teams queries within the organization, directing them to appropriate resources when necessary and providing the employees in the scope countries with the paperwork they need on a regular basis. Contributed to knowledge base articles, sharing expertise with colleagues and improving overall team capabilities. Gained extensive knowledge in ServiceNow and Workday. Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Developed strong product knowledge to provide informed recommendations based on individual customer needs. Gained experience working with multiple projects in a variety of industries. Became proficient in a variety of work platforms. Received Zoom calls and attended team meetings. Handled Emails, social media, orders, and product information Tunis Call Center /Call Center Agent
Provided language translation services for customer service inquiries.
Enhanced client communication by providing accurate and timely interpretation services in Arabic and English. Provided comprehensive customer service to drive client satisfaction.
Displayed very good communication and customer service skills. 2020 – 2022 / Tunis
Arabic (C2)
English (C2)
French (B1)
Education
European University of Lefke - Cyprus
Masters’ degree in International Relations.
2018 - 2020
Central University of Tunis - Tunisia
Lisence degree in Anglophone Literature and
Civilization.
2014 - 2017
Driver's License Type B
Valid Work permit
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