Valaury Reyes

**** **** ******, *******, *** York 11103 347-***-**** ad3x0s@r.postjobfree.com www.linkedin.com/in/valaury-reyes Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.

Experience

ASSISTANT GENERAL MANAGER PU AUGUST 2023 - CURRENT

· Provided expert guidance and recommendations to customers on tobacco products, consumption methods, ensuring a personalized and informed shopping experience.

· Stayed up-to-date on the latest trends, regulations, and developments in the tobacco industry to provide accurate and relevant information to customers.

· Assisted with inventory management, including receiving shipments, stocking shelves, and maintaining product freshness and quality.

ERAL MANAGER INDUSTRY KITCHEN APRIL 2023 – AUGUST 2023

· Training management and FOH on customer service tactics to improve service during high pikes of dinner and lunch shifts

· Hosting radio, corporate events and private parties of 100+ guests in the venue

· Manage daily operations for 700 covers - Seat lunch and dinner service

· Led weekly Food and Beverage tasting and pre-shift meetings to prioritize staff education. RESTAURANT MANAGER LA PECORA BIANCA UES JANUARY 2023 - APRIL 2023

· Oversee employee work to ensure compliance with company policies, regulations, and food safety guidelines

· Perform facility walk-thoughts to assess cleanliness and preparedness at beginning and end of shifts

· Transform negative customer experiences into positive feedback by creating a warm and friendly environment while taking care of the customers issues.

· Maintain a 4.6 star review on Resy.

ASSISTANT GENERAL MANAGER HELL’S KITCHEN HOSPITALITY OCTOBER 2021 - JANUARY 2023

· Recruit, hire, train, and coach FOH and BOH staff.

· Creating and planning new business strategies.

· Managing liquor inventory and controlling costs of purchases.

· Generating new beverage programs for each season.

· Coordinating and planning corporate and private events for the venue.

· Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.

RESTAURANT MANAGER INDUSTRY KITCHEN JUNE 2021 – OCTOBER 2021

· Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.

· Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.

· Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.

NIGHT CLUB MANAGER ELEMENT X ROOFTOP JANUARY 2017 – MAY 2018

· Hiring, training, and managing staff, such as bartenders and waiters

· Managing inventory

· Opening and closing the club

· Ordering supplies

· Promoting club/hiring or encouraging others to promote club

· Ensuring operations run according to safety and sanitation standards and laws

· Implement strategies for improved work performance Education

BACHELOR’S DEGREE IN FORENSIC PSYCHOLOGY 2023 JOHN JAY CRIMINAL JUSTICE, NEW YORK ASSOCIATE IN PSYCHOLOGY DECEMBER 2018 BMCC, NEW YORK Skills & Abilities

· Accounting, Budgeting & Payroll

· Proficient with POS systems

· Excellent interpersonal and communication

skills

· Poised under pressure

· Experienced in most restaurant positions

· Fun and energetic

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