PALLAVI RAUT

Phone: 830-***-****

Email: ad3wzh@r.postjobfree.com

Date of Birth: 11/28/1997

Gender: Female

Address: Gandhi Chowk, Rajna,

Pandhurna, Madhya Pradesh.

Nationality: India

Driven operations professional with a proven track record of optimizing processes and enhancing efficiency within diverse industries. Proficient in strategic planning, resource allocation and team leadership to drive operational excellence. Skilled in streaming workflows, implementing cost saving initiatives and ensuring adherence to quality standards. Adept at fostering cross-functional collaboration to achieve organizational goals. Seeking to leverage expertise in operations management to drive sustainable growth and deliver impactful solutions.

Work Experience

June 2021 -

May 2023

Indore, Madhya Pradesh

Sales And Support Associate

ICICI Bank

Addressed customer queries, managed transactions, and upheld operational standards. Resolved complaints, ensured compliance with banking regulations and policies.

Collaborated with teams to streamline processes for increased efficiency. Shared banking expertise, conducted training, and guided new associates. Consistently exceeded performance metrics for accuracy and customer satisfaction. Received commendations for exceptional service and contributed ideas for a process improvements.

Mentorship: Provided training and support to new associates to help provide high quality customer service. Handled billing and payment issues following guidelines, resolving disputes property.

Handling escalated issue by customer side related their query on credit card or account. System navigation, and maintaining standards. Focused on continuous learning, fostering a positive work culture among mentees. Skilled Developed: Effective communication and problem solving skills. Proficiency in banking system like retail liabilities financial sector and software. Detail-oriented with a focus on accuracy in financial transaction.

August 2020 -

March 2021

Nagpur, Maharashtra

Front Desk Executive

IHRA Organization

Manage and archive quality documentation and participate in internal and external quality audits.

Initiated outbound administrative requests by phone and in writing to accomplish. Evaluated quality problems and performed [Action] to identify and resolve issues. Handling multitasking work like: making Excel file to the client come for counselling, Education

Certificate

Additional Info

Skills

Language

follow-up to them.

Resolved conflicts and negotiated agreements between parties in order to reach win- win solutions to disagreements and clarify misunderstandings. Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.

October 2022 -

November 2023

Data Science And Machine Learning - Intellipaat Institute Post Graduation Diploma Bangalore, Karnataka.

July 2015 -

May 2019

Computer Science And Engineering - Rashtrasant Tukdoji Maharaj Nagpur University

Bachelor Of Engineering Nagpur, Maharashtra.

December 2023 Data Science and Machine Learning

November 2023 Power BI

October 2023 Microsoft SQL

LinkedIn: https://www.linkedin.com/in/pallavi-raut-7b1b14186/

Sql Database SQL Database Data Analysis

Python Language Power Bi Dashboard

Prompt Engineering Advance Excel ETL Process

Problem Solving Skills Quick Learner Adaptability

Punctuality, Leadership

Hobbies

Referees

English Hindi Marathi

Reading Books Sports And Fitness Content Writing

Available on Request

Contact this candidate