Customer Service

BRENE KIBBE

Phoenix, AZ ***** C: 623-***-**** **********@*****.***

SUMMARY: Motivated and detail-oriented individual seeking opportunity to make a positive impact through exceptional client and staff support.

SKILLS

● Strong verbal and written communication

● Proficient in Microsoft Office and Google

● Excellent communicator

● Exceptional customer service

● Fast pace multitasking ability

● Self motivated work ethic

EDUCATION

Graduated in 05/2021 Bachelors of Arts- Secondary Education, History and Social Studies Northern Arizona University- Flagstaff, AZ GPA: 3.6, Dean's List WORK HISTORY

10/2023 to Present Server

Macayo's - Litchfield Park, AZ

● Welcome guests and bring them to their table

● Memorize the menu from appetizers to every burro, chimichanga, fajita and more

● Become familiar with the drink menu and rotating beers, cocktails throughout the season the recommend the best drinks

● Learn some spanish to best communicate to spanish speaking guests and coworkers

08/2022 to 09/2023 Server/Barback

Chantico/Ocotillo/ - Phoenix, AZ

● Welcome in and seat guests at assigned tables, rotating sections and managing flow

● Bring food to tables, keeping food in place and explaining dishes to guests

● Pour water for tables and take dirty dishes out of the customers way in a timely manner.

● Do an array of bartending, barbacking, bussing and explaining food items to the restaurant's event guests.

11/2021 to 07/2022 Host/Server

Kaizen - Phoenix, AZ

● Welcome and seat guests in a warm and friendly manner

● Manage seating chart and monitor restaurant activity to determine flow

● Responsible for taking customer orders and resolving any customer conflict or errors

● Recommending specials and special offers while ensuring customer satisfaction

11/2021 to 07/2022 Bartender

Herberger Theater Center, Phoenix, AZ

● Serve an array of drinks including spirits, wines, beers, specialty cocktails and soft drinks

● Interact with customers, take orders, provide prices and serve snack foods

● Assess customers’ needs and preferences to make recommendations 01/2021 to 05/2021 Student Teaching

Verrado Middle School- Buckeye, AZ

● Implemented multiple curricula including 7th grade History, Social Studies and English Literacy

● Design lessons and units with objectives aligned to Common Core Standards

● Utilize assessments to measure effectiveness of teaching and modify strategies, adapting instruction when needed to work with individual students needs

● Integrate technology into lesson planning and manage a remote online teaching platform

● Constructed proficient historical inquiry-based lesson instruction 08/2019 to 11/2020 Field Work Experience (65 hours) Flagstaff Unified School District - Flagstaff, AZ

● Demonstrated ability to interact and develop educational connections with middle and high school learners

● Developed and taught lessons in a high school classroom

● Led discussions and activities in small groups

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