Call Center Order Picker forklift
Resume:
Kevin Fernando Castro Mejia
Positive mind leads to an everyday succes
Farmers Branch, TX
Contact Information
*****************@*****.***
6+ years of customer experience. Being patient and kind with face to face angry customer to get a smile on them. Bilingual written and verbal communication skills with great interpersonal skills. Learning a new language and practicing way better communication skills. Work Experience
Forklift/ Order Picker
Penske/Kroger
Jun 2020 - Jul 2022
Just make sure I stack the pallets right and at a fast pace. For order picker I had to pick up the cases at a fast pace Edit
Electric Pallet Jack and using the fork lift
Texas Twist
Aug 2019 - Mar 2020
required concentration heavy lifting and fallowing orders also knowing how to handle the pallet jacket
Edit
Mixer
Texas Twist
Aug 2019 - Mar 2020
Had to be able to move heavy product carefully.
Call Center
American Airlines Cargo
Nov 2017 - Feb 2018
Bilingual.
Provide customers with great service over the phone. Make them feel great to be able to call back and ask for me. have a voice to be able to be heard loud and clear. Maintained up-to-date records at all times. Developed effective relationships with all call center department
Treammer
Eagle oak
Apr 2016 - Nov 2017
Cut edges perfectly and moving at a fast paste.
it was basically wait for the manager's orders and go on my own with my team and instruct them on what to do
Plumber
Tusa's plumbing
Sep 2017 - Oct 2017
Basically just watch and learn but the guy waned me to hands on and when i did he said i got on his way is better just to watch.
He was confusing but i learned a-lot of things.
Cashier
McDonald's
Jan 2013 - Oct 2014
Doing math with money fast and taking orders at the same time. taking phone calls for big orders to have it ready before customer arrives.
Waitor
El fenix
Jun 2011 - Aug 2014
Double check the tables were clean, move fast, always with with a smile
Shift Leader
Jack in the Box
Apr 2013 - Apr 2014
Make sure my employees were doing there work safe,Handle money, talk over headset with positive attitude, patience, clear communication voice, and being quick. Demonstrated mastery of customer service call script within specified time frames Improved customer ratings by 15%. Improvement
Dishwasher & Busser
Wildwood Bar & Grill
Mar 2013 - Jul 2013
Going to tables, picking up dishes for waiters
Taking the dishes to the back to wash them
Ensuring that each dish and each piece of silverware is clean.
Bus Boy
Ferrari's
Apr 2012 - Sep 2012
Moving quickly throughout the restaurant to clean tables and assist the waiters and waitresses. Bass boy
Trinity High School
Diploma
2010 - 2013
Added 3/11/2020, 4:01:41 PM
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Kaitlin Martinson
I have been a friend to Kevin for over 4 years, he is a hard-working, loyal company guy! He takes his work seriously, rarely misses a day, and does what he needs to do in order to complete any task given to him!
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