Office Manager Customer Service
Resume:
Laurie Hayes
Assistant Office Manager - Shaver Animal Hospital
Cottondale, AL 35453
***********@*****.***
Detail-oriented and organized Assistant Office Manager extensively trained in spreadsheets, transcription, word
processing and desktop publishing.
Also, I have experience in Medical Data Entry Clerk proficient in medical billing, coding and transcription. Billing and
payment processing expertise with 84 WPM typing speed. CSR Certified
Highlights
Time management
Spreadsheet management
Microsoft Office proficiency
Meticulous attention to detail
Excellent communication skills
Computer-savvy
Advanced MS Office Suite knowledge
Strong interpersonal skills
Customer service-oriented
Invoice processing
Multi-line phone proficiency
Work Experience
Receptionist
Bryant Drive Animal Hospital - Tuscaloosa, AL
December 2017 to Present
Making appointments for dentals and surgeries. Answering phones. Putting data into computer. Receptionist
Alberta Veterinary Care - Tuscaloosa, AL
August 2016 to March 2017
Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.Identified and resolved system and account issues. Developed and created a more effective filing system to accelerate paperwork processing Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Assistant Office Manager
Shaver Animal Hospital - Tuscaloosa, AL
April 2008 to August 2016
Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.Identified and resolved system and account issues. Developed and created a more effective filing system to accelerate paperwork processing. Assisted with payroll preparation and entered data into cumulative payroll document. Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Customer Service Representative
The Legacy Connection - Tuscaloosa, AL
September 2009 to March 2012
Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries. Identified and resolved system and account issues. Answer multiple phone calls daily
Account manager for over 1oo accounts for Call Center Education
High School Diploma in General
Hillcrest High school - Tuscaloosa, AL
2007
Skills
• Microsoft Excel
• Microsoft Word
• Customer service
• Transcription
• Word Processing
• Medical Records
• Documentation review
• Customer service
• Driving
• Front desk
• Office management
• Office experience
• Clerical experience
• Medical terminology
• Medical records
• Typing
• Sales
• Sanitation
• Outdoor work
• Payroll
• Computer skills
• Negotiation
• Medical office experience
• Time management
• Microsoft Office
• Microsoft Excel
• Communication skills
• Account management
• Cash handling
• Accounts receivable
• Cash register
• Project management
• Microsoft Word
• Microsoft Outlook
• Leadership
• English
• Analysis skills
• Organizational skills
• Cold calling
• Report writing
• Accounts payable
• Writing skills
Certifications and Licenses
Driver's License
August 2020 to August 2025
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