MELES ANNEAUD

Technical support Level * - Verifone

Tampa, FL 33613

ad3wp6@r.postjobfree.com

941-***-****

Technical Support Technician

Icintracom - Oldsmar, FL

July 2018 to Present

• Troubleshoot and resolve LAN/WAN connectivity issues

• Perform hardware and software upgrades when required

• configure and troubleshoot routers, switches, vlans, and firewalls.

• Respond to and troubleshoot employee hardware and software questions and concerns on a daily basis Internet Technical Support

Spectrum, Charter Comunications - Saint Petersburg, FL March 2018 to July 2018

• Gather customer’s information to determine the issue by evaluating and analyzing the symptoms

• Troubleshoot internet connectivity with customer owned devices

• Used diagnostic tools to troubleshoot DOCSIS Modem issues

• Troubleshoot and configure routers

• Used ticket system for case notes

• Reset passwords

Technical support Level 2

Verifone - Clearwater, FL

March 2016 to January 2018

• Diagnose mechanical, hardware, software and systems failures, using established procedures.

• Research or handle involved or complex calls as directed.

• Enter all call activity into Help Desk database.

• Identify the causes of networking problems, using diagnostic testing software M

WORK EXPERIENCE

• Work with customers and service technicians to restore network devices to server.

• Used ticket system for case notes

• Reset passwords

Sales Associate

Sears - Brandon, FL

2006 to 2016

- October 2016

• Led department in sales in the past 5 years.

• Handled cash transactions.

• Guided and solved queries of customer.

• Provided training and assistance to new associates.

• Met or exceeded all sales goals. Consistently recognized for outstanding sales and customer service.

• Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

• Signed customers up for credit cards.

Computer Lab Technician

State College of Florida - Bradenton, FL

August 2007 to January 2010

• Helped students do their class-work and/or homework

• Showing/teaching students, faculty and/or staff how to use a software

• Helped students register for classes.

Comptia Network +

SPC - Clearwater, FL

October 2018 to December 2018

AA in Computer Science in Computer Science

STATE COLLEGE OF FLORIDA - Bradenton, FL

August 2007 to May 2010

• Amdocs (Less than 1 year)

• c+ (Less than 1 year)

• Excel (Less than 1 year)

• leadership skills (Less than 1 year)

• Microsoft Word (Less than 1 year)

• Technical Support

• Software Troubleshooting

• LAN

EDUCATION

SKILLS

• WAN

• Active Directory

• Help Desk

• Network Firewalls

• DNS

• Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, Notepad, Visual Basics, Web design, Amdocs, c++, c programing

• Excellent communication and multi-tasking skills developed from previous experiences

• Excellent leadership skills, with the ability to take necessary actions in tasks when required

• Fluent in English, Creole, and French,

ADDITIONAL INFORMATION

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