JOHNNIE JEAN

**** ** **** *** ● Tamarac, FL *****

954-***-**** ● ad3wp4@r.postjobfree.com

TECHNICAL SUPPORT

Highly motivated, self-directed professional with over ten years of technical experience, helping to support the needs of healthcare and financial organizations, as well as their patients and customers. Exceptional troubleshooting skills, quickly identifying issues and creating solutions for complete resolution. Currently completing a degree in computer science, as well as A+ Certification. Fluent in English and Creole.

KEY STRENGTHS

Technical Support ● Network Administration ● Hardware/Software Installation & Configuration ● Programming ● Troubleshooting ● Project Management ● Active Directory ● PACS ● Communication Skills ● Technical Writing

PROFESSIONAL EXPERIENCE

Cleveland Clinic

Systems Analyst (2014 – Present)

Responsible for day-to-day operations of PACS equipment (AGFA Impax 6.6.1.4024) including but not limited to Image Workflow, Archiving, Auto-routing, dictation (Powerscribe 360). Add users, create profiles, and educate new users. Manage activities that require co-operative efforts between site network and information systems personnel, radiology administrators, modality service personnel and PACS vendors.

JACKSON HEALTH SYSTEM (form. Parkway Regional Hospital), North Miami Beach, FL 2006 - 2014

PACS Informatics Specialist (2007 - 2014)

Manage and maintain the medical imaging Jackson Health System Philips iSite (PACS). Digitize film and documents to be imported into the PACS information system. Import and export data for use by medical professionals and the system’s network administration. Review and correct data exceptions in the Cerner RadNet RIS Application, Powerscribe, and PACS information system. Provide technical support to PACS servers.

Install and configure new and existing workstations within the system.

Troubleshoot PC’s, laptops, printers and related hardware and software

Investigate software and hardware issues to determine causes and provide effective solutions to issues

Clerk II (2006 - 2007)

Provided results of patient images to doctor for review and diagnosis. Created, maintained and organized patient files for accurate record keeping. Interacted directly with healthcare professionals, patients, and patient family members.

EDUCATION

BS – Computer Science, Florida International University/Miami Dade College, Miami, FL, Will Graduate 12/2017

TECHNICAL SKILLS

Programming: C++, Java, Visual Basics, Python

Operating Systems: UNIX, Microsoft Windows and SharePoint

Network Technologies: TCP/IP, SS7 protocol stack

Software: MS Office (Word, Excel, Outlook, PowerPoint), Exchange

Certifications: CIIP Certification will be obtain 2016

*Will relocate on my own expense

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