Customer Service Office Manager
Resume:
Christa J. Clark
Chesapeake, VA 23323
*********@*****.***
Work Experience:
GEICO 1345 Perimeter Pkwy, Virginia Beach, VA 23454
Position: Customer Service Motor Sports Specialty Agent
August 2020 to Present
●Possess careful and active listener skills as I Work remotely and in a fast-paced office environment multi-tasking taking incoming calls and chats to assist customers by providing full service insurance advice, i.e. billing questions and policy adjustments.
●In a professional and friendly manner, ensure customers have the right level of coverage while identifying and resolving customer conflicts with focused empathy.
●Interact internally with all GEICO departments and externally engage with policyholders, Department of Motor Vehicles, banks, dealerships and other insurance companies.
Community Alternative Inc. 410 North Center Drive, Norfolk VA 23502
Position: Office Manager
July 2017 to August 2020
●Focused on enhancing the quality of life of persons with intellectual and developmental disabilities, as well as those diagnosed with mental health issues.
●Sought to empower clients not only through abundant compassion and care, but also through an environment of mutual respect.
●Encourage clients’ unique and valuable contributions that they brought to their communities.
●Worked with valued partners throughout Hampton Roads, to create a more inclusive community in which our clients enjoyed active and rewarding relationships.
Bon Secours DePaul Medical Center, 150 Kingsley Lane, Norfolk VA 23505
Position: Volunteer - Volunteer Services/Patient Advocate/Patient Information Desk
January 2003 to 2018
●Provided administrative support for Service Quality Manager that included preparing and maintaining files, correspondence, documentation, and reports.
●Maintained a high level of confidentiality and discretion in answering customer calls ensuring proper route, urgency, and necessary follow-up.
●Communicated with patients regarding their concerns/grievances and compliments – assisted in tactfully defusing any complaint/grievance issues.
●Provided coverage for Patient Information Desk assisting all visitors.
●Assisted in organizing Annual Volunteers Luncheons and Christmas Angel Tree.
Christa J. Clark
*********@*****.***
Norfolk, Portsmouth and Suffolk VA Board of Education
Position: Substitute Teacher
September 2007 to June 2017
●Taught a variety of grades and topics to students in the Norfolk, Portsmouth and Suffolk Public School Systems.
●Administered lessons and tests for students.
●Maintained students’ attendance records.
●Registered new students in specific classrooms.
BT Communications - Chesapeake, VA
Event Service Coordinator
June 2008 to March 2011
●Operator-assisted conference calls from over 50 countries utilizing Web, Live Meetings, Pfizer, and GlaxoSmithKline Conferencing system.
●Managed the question-and-answer sessions of the conference calls.
●Transcribed text version of the conference calls.
Education:
Old Dominion University - Graduated December 2022
Bachelor Degree: Speech-Language Pathology and Audiology
Germanna Community College - Graduated June 2014
Associate Degree
Tallwood Senior High School - Virginia Beach, VA
Graduated June 2001
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