Garett Westray

ad3wbv@r.postjobfree.com

Phone: 910-***-****

Mission

To utilize my talents, experience and technical skills to obtain employment in a challenging, rewarding and team-oriented career field.

Immediate Skills and Qualifications

-Effective leadership, administrative, and personnel management skills

-Excellent oral communication, proof reading, and writing skills

-Very effective customer relations and customer service skills

-Intermediate knowledge of network server installation, implementation, maintenance, and management.

-Advanced knowledge of analyzing reports, creating/managing excel databases, and creating analytical graphs within excel.

-Advanced proficiency of the following Microsoft Office programs:

- Microsoft Excel

- Microsoft Word

-Developed Reports using visualizations like cross table, Bar chart, Combination Chart, Pie Chart, Tree map and Scatterplot complex reports which involves Property Controls, Custom Expressions.

-Hands on experience in creating and integrating scripts and functions into applications

-Advanced proficiency in understanding business requirements and building informative dashboards.

-Involved in all stages of the project development (requirement gathering, development, UAT, documentation and production release).

-Excellent Presentation Skills and Comprehensive problem-solving abilities.

Education

Westover High School Graduate Fayetteville, NC

CATV Telecommunications Cabling Certified

Work Experience

TCS Cincinnati, OH

Oct 2021 – July 2023

Spotfire Developer (GE Aviation): Oct 2021 – July 2023

Specialized in crafting dynamic data visualizations and interactive dashboards with TIBCO Spotfire. My role involved collaborating with stakeholders to understand their data requirements, performing data validation through SQL, and designing ETL jobs for data transformation. Creating custom scripts to enhance the functionality and interactivity of dashboards. I'm committed to optimizing dashboard performance and staying current with latest features, ensuring the delivery of user-friendly solutions that empower data-driven decision-making.

Sykes Fayetteville, NC

Oct 2018 – Oct 2021

GARM Team Lead: Feb 2021 – Oct 2021

Manage 3 lines of business for the client. Help my team create/disconnect pathways. Manage flow of the orders as they go through out the different areas within my lines of business to meet KPI metrics. Handle high revenue orders to meet monthly projections.

DVSS Agent/Captain: Dec 2019 - Feb 2021

Created/handled high revenue quotes for the client's government accounts. Managed and oversaw quoting staff as I would assign and help with workload. Managed and oversaw high level projects for the client. Conducted training of newer agents while keeping workload to certain metrics.

Tier-2 Support One Fiber: Oct 2018 - Dec 2019

Managed customer generated ticket queues, handled tier 1 IT support for client's network problems, was appointed to lead high level projects.

Omega Tech Gaming Lawton, OK

January 2015 – December 2015

Lead Technical Supervisor

Managed technical staff; planning and evaluating activities. Utilized administrative database to overlook financial and employee records. Oversaw specialized video game equipment operation, maintenance, and property accountability.

References

Tyree Williams-

Title: Manager Program & Project Management Verizon

Email: ad3wbv@r.postjobfree.com

Beverly Wilson

Title: Quickstart/SLED Team Lead Sykes

Phone: 253-***-****

Carlos Gonzalez

Title: Trainer Sykes

Phone: 860-***-****

Rashad Rains

Title: Team Lead Sykes

Phone: 570-***-****/910-***-****

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