IT Specialist

John Spanton

Information Technology Technician

***********@*****.***

www.linkedin.com/in/john-spanton Billings MT

Tech-Savvy professional with comprehensive experience in providing desktop support and delivering high-impact results through effective combination of technical expertise and attention to details. Adept at performing root cause analysis and troubleshooting to effectively manage multi technical projects on schedule and within budget. Demonstrated excellence in system development lifecycle and business re-establish techniques to resolve complicated issues and meet diverse objectives. Proficient in exhibiting excellent organizational and problem-solving skills, while managing team environments and displaying strong work ethics. Excellent communication skills proven through writing technical reports and presenting solutions tailored to customer needs.

Areas of Expertise

Troubleshoot & Debugging

Software Installation

System Configuration

Wireless Network Management

Change System Analysis

Testing & Training

Quality Assurance

Inventory Control

Analytical & Diagnostic Skills

End-User Support

Application Upgrading

Help Desk Support

Professional Experience

Custom Computer Services, Billings MT 2010 – Present

IT Consultant

Execute day-to-day maintenance of HP and Dell systems to enhance device efficiency. Change HP and Dell laptops screen to develop better visual quality. Perform maintenance of Dell laptop parts. Restore video and memory cards used in HP and Dell. Examine and repair numbers of wireless and wired networks with cell phone printing devices. Introduce a help desk to both individuals and small businesses over call, in-person, and remote areas.

●Facilitated client to publish book on website, while saving $5,000.

The Connect Telephone and Computer Group, Billings MT 2022 - Present

FrontLine Technician

Providing Frontline support via phone and email. Assisted with dispatching technicians and going onsite to deal with issues directly. Managed the onsite aspect of migrating car dealerships to Azure, providing hands on training to staff for LastPass, and Security Awareness Training. Participated in planning sessions to ensure corporate compliance with new FTC requirements regarding PII.

Radiant Technologies, St George UT 2021-2022

IT Support Technician

Provided contract help desk assistance to ALC Schools. Imaging, configuring, and updating Lenovo laptops, Intel NUC systems with Windows 10. Primary full-time help desk associate for six weeks. Creation of new hire accounts and computer kits, shipping and receiving of the same. Inventory management of company hardware and licenses. Worked with Helpscout and Jira ticketing systems. Advised on the creation of MDM policies for company phones. Advised on the use of InTune to push programs and other automations to decrease manual workload.

●Streamlined the imaging process to save time per unit imaged.

Link Technologies, Las Vegas NV 2021

IT Support Technician

Facilitated the business separation migration for the Venetian and Palazzo. Assisted users with reconfiguring accounts to reflect the change in ownership. Second lead tech for troubleshooting issues. Mentored new hires in the process. Took the most complex migrations and did most of the remote migrations via bomgar remote software.

●Wrote a procedure to save an hour per migrated user by streamlining activities.

Link Technologies, Las Vegas NV 2020

IT Support Technician

Oversaw Point of sale (POS) for electronic elections by using election kiosks. Facilitated on-site support for Kiosk system. Organized teams to work on setting up and maintenance of kiosks. Mentored field groups and peer groups to ensure network connectivity and quality assurance. Introduced different ways to practice documentation in a better and professional manner.

● Directed IT support to various polling stations in the Clark County Elections department.

DecisionOne IT Services, Las Vegas NV 2020

Field Service Engineer

Developed networks and installed computers to increase productivity. Mentored on how to use services in a professional and efficient manner. Aided five medical offices to use work from home facility by upgrading servers for cloud services.

●Reduced energy consumption costs for healthcare offices.

CDW, Las Vegas NV 2019 – 2020

Configuration Technician Contractor

Administered heavy flow of orders to sustain customer satisfaction and supervised shipping for Apple products configurations. Carried-out Desktop and Laptop hardware installations to meet organizational goals. Configured large number of laptops by using Symantec Ghost software.

●Programmed and unboxed 5000 iPhone to keep transparency and less error overall.

Additional Experience

Security Officer, Securitas USA

Security Guard, Bali Hai Golf Course

Education

Computer Support Technician Diploma

Kaplan College of Las Vegas

Microsoft Windows 10 Training at Learning Center

Valedictorian - Kaplan College of Las Vegas

Honors & Awards

Director’s All Star Employee Perfect Attendance Call Ratio & Call Score

Certifications

A+ Certification CE, 2018 Network+ Certification CE, 2018 Security+ Certifications CE, 2019 Cisco Certified Network Associate 2024

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