Resume for Jack Cassidy

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Jack Cassidy

Key Specializations

• Business Analysis

• Product Development

• Process Design

• UI/UX Design

• Instructional Design and Communications

• Training and Curriculum Development

Employment History

Rakuten Mobile

Section Manager, Product Design & Development / Product Strategy September 2019 – October 2023

Lead a team of Business Analysts and UI/UX Specialists to develop a suite of business applications based around Rakuten’s technology. Oversee market segmentation and analysis activities and derive insights from those. Oversee the collection, conceptualization and prioritization of Business Requirements across the application suite roadmap. Telstra

Product Development Business Analysis Lead

October 2016 – July 2019

Identify all stakeholder groups affected by the rollout and ongoing development of a new global fiber and satellite broadcast network and its operational systems. Develop processes around its operation and maintenance. Understand the future needs of potential customers and design a backlog and future design pipeline based around strengthening the network as a core product. ANZ Bank

Business Support Hub Lead

June 2015 – September 2016

Lead a team of training developers to determine the needs of a global audience and build a learning platform with easy-to-understand materials in support of a global technology rollout. Design and build the ‘Business Support Hub’, an online platform aimed at providing information on the job to reduce business disruption.

SMS Management and Technology

Consultant

April 2013 – June 2015

Provide specialist consulting services to clients in various Government and industry sectors. Work with teams of Consultants to support large transformation projects through specializing in Process Development, Training Needs Analysis and the development of training and support materials. Phone: +81-70-398*-****

E-mail: ad3wa9@r.postjobfree.com

Location: Tokyo

VISA: Engineer/Specialist in Humanities

Resume for Jack Cassidy

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Lockheed Martin Australia

Project Change and Training Lead

September 2011 – April 2013

Determine the different training needs of Defence force personnel in the rollout of a new signal monitoring system. Design training packages based on these requirements. Determine the extended training needs of each new release of an agile project and design ways to best integrate these into the current training packages.

Tatts Group

Project Change and Training Manager

March 2011 – September 2011

Manage the regular training of new franchisees in the operation of lottery store franchises. Continuously review and update training materials in line with changing Government legislation. Work with a small training team to design and deliver week-long training sessions. Dimension Data

Customer Relationship Consultant

May 2009 – March 2011

Support three salespeople selling to clients in the Tertiary Education sector in the delivery of Cisco network and communications system. Work with clients to ensure their staff are trained in using these technologies.

IKEA Australia

Services Expansion Project Trainer

January 2008 – April 2009

Manage a team of 12 in carrying out the daily operations of the cash register line throughout the implementation of self-service checkouts. Design and deliver training in the operations and monitoring of the new system and the promotion of a positive culture around the new technology. Education and Accreditations

• Master of Business Administration – Australian Institute of Business – 2017

• Diploma in Finance and Mortgage Broking Management – Kaplan Professional – 2014

• PROSCI Change Management Certification – SMS Management and Technology – 2014

• PRINCE 2 Practitioner Certification – APMG International – 2012

• Certificate IV in Training and Assessment – Southern Cross Institute – 2011

• Diploma of Professional Writing and Editing/Communications – RMIT – 2008

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