Silvana Prieto de Boscan

ad3w8q@r.postjobfree.com Brookshire, TX 77423 281-***-****

PROFESSIONAL PROFILE

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional strengths, relationships to increase profitability and drive business results. Call Center professional offering polished communication skills. Brings, excellent organizational skills and talent for overcoming customer objections.

- Bilingual in both Spanish and English - Creative Problem Solving

- Order and Refund Processing - Microsoft Office Suite

- Understanding Customer Needs - Administrative and Office Support

- Upbeat and Positive Personality - Building Customer Trust and Loyalty

- Verbal and Written Communication

WORK EXPERIENCE

Customer Service Representative Assistant, 02/2021 to 02/2022

Loves Country Store - BROOKSHIRE, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services, and company information.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.

EDUCATION

Business Administration, 09/2011

University UNERMB - VENEZUELA