Kalvin Boatman

Pronouns: They/Them or He/Him

248-***-****

ad3w8m@r.postjobfree.com

EXPERIENCE

UPS Retail, Southfield — Shift Leader

August 2023 - Current

· Proven ability to handle high-volume transactions with accuracy and efficiency, ensuring timely order processing and delivery.

· Demonstrated commitment to excellent customer service by providing personalized assistance to customers with shipping needs, tracking packages, and online returns

· Learned about new and existing store promotions to better sell to new opportunities and help maintain customers

Wild Bills Tobacco, Berkley — Shift Leader

May 2021 - August 2023

· Worked with customers to pick up, place, or return orders/product

· Helped regular customers with orders, as well as, educate and assist unsure or new customers

· Wrote quotes with both high and low cost products for customers

· Counted and dropped money in registers and lottery

· Defused customer interactions and provided phenomenal service ADS/Waste Management, Northville — Inside Sales

July 2019- March 2021

· Worked closely with contractors and residents in the metro Detroit area to gain or retain their business

· Used cold calling techniques to generate more revenue and new business

· Learned new computer systems such as Workspace, Trux, Kronos, Microsoft Teams, and Dynamics-365

· Became familiar with their marketing techniques and used them

· Made on average 40 phone calls a day

. Wrote contracts for new and returning customers and became knowledgeable with terms of each individual contract SKILLS

Proficient with Microsoft

Good at creating positive and lasting

customer relationships

Problem Resolution and Conflict

Management

Helpful with maintaining an

uplifting work environment

COMMUNITY SERVICE

Special Olympics — Oakland County Volunteer

June 2000- Current

· Ran concession stands and sold tickets

· Did a variety of tasks when asked to at athletic events

· Further learned patience and tolerance

· Improved communication skills

REFERENCES

Teresa Carter Operations

Coworker 313-***-****

Waste Management, Detroit MI

Kae Elmore Manager

Manager 248-***-****

Wild Bill's Tobacco

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