MICHAEL R. KIRKENDOLL

Professional Summary

Over 20 years in the IT Computer and Electronics industry. Solid skills as a Network/Computer Tech, IT Desktop Support, Engineering Tech, Educational Technology Specialist and Product Eng Technician. Performed management and maintenance of File, Print and Domain Servers, Backups, VPN’s and VoIP Phone’s. Installed and configured an array of PC and network devices and software. Assisted with the configuration and management of LAN, Vlans-/wireless system platforms ensuring network connectivity throughout the infrastructure. Troubleshot setup and repaired Printers, Copiers and Faxes. Working knowledge of TCP/IP protocols, firewalls and Active Directory. Solid familiarity with computer hardware / software, NOS, routers, switches and other related devices. Strong interpersonal skills both oral/written, strategic planner, customer oriented. Problem solver, passionate and disciplined, meets deadlines, limited supervision, team player, self starter and flexible. United States Patent recipient (PN-5,875,094).

Technical Support & Troubleshooting IT Hardware/Software Management

Quality Customer Service Efficient Interpersonal Skills

Up to date IT knowledge Excellent Oral & Written Communication

Work History

Beaumont Independent School District Nov 2009 – Current

Computer/ Network Technician /Adult PC Software Trainer/ Educational Technology Specialist

Ensured daily activities were aligned with the IT Departments scheduling and objectives.

Provided and maintained computer and technology support and repair with management, faculty and students throughout the district which consisted of over 20,000 occupants.

Supplied on-site and remote access repair and tracking of work order issues as they occurred.

Installed, managed and configured an array of computer devices, peripherals and equipment both hardware and software for optimal usage at all campuses.

Assisted with domain names and group policies, permissions and user services.

Maintained wireless device and integration via Active Directory.

Assisted with the physical and virtual migration of laptops, desktops and server systems.

Installed and supported DHCP, VPN, WINS, SMTP, POP3 and DNS policy services setup.

Instructed Computer Classes via the districts Adult Community Education program. With classes covering the latest Operating Systems, Social Networking and Multi-media suites.

Organized and made Cat5, Cat5e and fiber-optic cabling. Toned out and replaced defective cabling at patch panels and in classrooms etc.

Configured desktops, laptops, servers, iPads, projectors, chrome books, XEROX copiers, HP, Brothers, Lennox and Canon printers, iphones, scanners and other computer related devices.

Assisted with configuration and connectivity of Juniper and Cisco routers and switches.

Trained teachers, administrative staff and students with hardware/software usage of the latest educational technology and equipment. From the Google Suite of online programs to SMARTBOARDS and CHROME BOOK deployment and utilization.

ION GEOphysical, Houston, TX Mar 2004 – Jun 2009

Senior Debug Technician

Provided component level troubleshooting and testing of over 5,000 seismic analog and digital ground sensor/vibration detection devices.

Assisted with engineering documentation forms and provided tech support to a 25 man engineering team.

Performed diagnostic testing on field units with approximately 95% pass rate.

Troubleshot, repaired and reported relevant issues to management, engineering and other support personnel.

Utilized Thermal test equipment to duplicate extreme high and low temperatures while repairing a variety of seismic tools and devices.

Worked in close collaboration with administrative staff at multiple levels in meetings during the implementation of new products and production initiatives.

Managed HAZCOM and OSHA safety procedures for the department to insure a safe and orderly working environment.

Other Work Experience

Oasis Communication / COI, Houston, TX Feb 2002 – Mar 2004

Cable Installer

Compaq Computer Corporation, Houston, TX Apr 1999 – Feb 2002 Software Test Technician

Texas Instruments Corporation, Houston, TX July 1997 – Mar 1999 Product Engineering Technician

Compaq Computer Corporation, Houston, TX Oct 1988 – Jul 1997 Engineering Tech / Debug Tech

Education & Technical Skills

National Education Center, (Bryman Campus) Oct 1988

Associates of Applied Sciences Electronic Technology Degree

Expected CCNA, CompTIA A plus, Net plus and Server 2012 by end of 2021. Google Suite Certification, Technical writing, Sharp/Xerox pre-certification, AutoCAD 14, Adobe CS4 Suite Training, PCB Layout, Soldering, CJIS Security and Awareness Training, State Certified Emergency Care Attendant (ECA).

Software/Hardware

Win7-10, Windows XP, Vista, NT, 2000 PRO, SQL, Exchange, Server 2003, MS Office, VPN, Active Directory, Outlook, UNIX, LINUX, MAC OS, What’s Up Gold, SharePoint, VMware, VoIP, Palo Alto, Cisco Switches, Hubs, Routers, FLUKE measuring devices, Multiplexer’s, Cables, Ethernet, Fiber-Optics, Oscilloscopes, Logic Analyzers, Multi-meters, HP, XEROX, SHARP, CANON, Juniper Switches, GENRAD (In-circuit tester), Thermal Imaging, ROM programmer, System 4 Ground Equipment Tester, PACE Soldering Systems.

784 N Main Apt 6 Beaumont, TX 77701 (C) 832-***-**** ad3w61@r.postjobfree.com

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