Craig R. Jeffries

Mobile 301-***-****

ad3w2z@r.postjobfree.com

Qualification Highlights

Have strong knowledge of PC hardware and am well experienced in supporting and troubleshooting hardware and software issues in a networked environment or as standalone. Component-level troubleshooting using multi-meter and Oscilloscope. Performed Surface mount and feed-through soldering. Assembled complex electronic assemblies and cables using blue-prints and schematics. Possess a working knowledge of Windows XP, 7, and 10. Obtained HP and Dell certifications. Am well organized and detail-oriented. Have the ability to work alone or on a team under little or no supervision.

Employment History

Advanced Program, Inc. June 2008 – August 2023

Customer Service Technician

Assign RMA numbers to failed customer equipment for repair

Test, troubleshoot, repair and keep detailed information of customer equipment in the RMA management program

Communicate with customer over phone and by email to help in troubleshooting equipment

Maintain a clean and organized work place

Assists manufacturing, sales, IT or any other department with any failures as needed

Other duties assigned by supervisor

TAC Worldwide/Advanced Technical Services January 2008 – June 2008 Customer Service Technician

Assign RMA numbers to failed customer equipment for repair

Test, troubleshoot, repair and keep detailed information of customer equipment in the RMA management program

Communicate with customer over phone and by email to help in troubleshooting equipment

Maintain a clean and organized work place

Aerotek June 2007 - August 2007

Bench Technician

Test and troubleshoot electronic and repair down to the component level of assemblies and subassemblies used in the car wash industry

Write-up a repair sheet of the work performed and time spent

Notify customer of costs as requested.

Craig R. Jeffries

Mobile 301-***-****

ad3w2z@r.postjobfree.com

Mark Electronics Supply June 2006 - February 2007

Salesman

Maintaining sales counter by helping walk-in customers as well as answering phone calls

Full knowledge of electronics and ability to take orders as well as keeping in contact with customers and suppliers to keep a smooth running store

Operating UNIX / Windows based registers and PC's. Chuck E. Cheese December 2003 - June 2006

Technical Manager

Repaired and maintained all aspects of the store including oven, house lights, animated show including audio and visual effects, games and motorized rides

Perform simple cosmetic repairs including some carpentry, plumbing, painting, laminating and electrical work

Maintained parts inventory.

Education & Certifications

Date Institution Achievement

2015 Hewlett Packard Onsite Service Tech HP2-H27

2014 Cisco 700-501

August 1984- October 1986 TESST Technology, Diploma Equivalent to AA Beltsville, MD Degree in Electronics

Engineering Technology

May 1984 Hammond High School, Diploma General Education Columbia, MD

Personal Achievements

Build, repair and upgrade computers

Install OS and other software, configure hardware and updated drivers and other security software used in a network or stand-alone configuration

Install and configure peripherals such as printers and PDA's

Using Oscilloscopes, Multimeters, Signal Generator, Signal Analyzers and Labview software to test and troubleshoot as needed

Install and configure wireless networks

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