Jorge Luis Liranzo

** ******* **** *** ***, Framingham, MA 01702 • 774-***-**** (C) • ad3w25@r.postjobfree.com Education

Associate Degree, Automotive Technology July 2016

Porter and Chester Institute – Worcester, MA

Work Experience

Driver 2018-2023

Rideshare Services (Lyft/Uber) – Boston, MA

Transported passengers from pickup location to desired destination in a safe and timely manner; improved company reputation by preserving acceptance rates above 95% and cancellation rates below 5%; initiated conversation with passengers from diverse backgrounds

Promoted customer satisfaction by adapting to changing road and traffic conditions, maintaining a mechanically safe and clean vehicle, and accommodating special requests; held a consistent driver rating of 4.9 out of 5 stars

Utilized QuickBooks and created Excel spreadsheets to track mileage, vehicle maintenance, and miscellaneous business expenses

Automotive Technician June 2016 – October 2017

Boch Honda West – Westford, MA

Performed work as outlined on repair order including oil changes, oil/air filter replacement, lubrication work, fluid levels, tire replacement, other basic maintenance, and minor repairs

Performed service and state inspections on vehicles; recommended maintenance and repairs as needed

Maintained records on regular customers; followed up periodically with telephone, mail, or personal reminders

Call Center Representative August 2014 – June 2016 LifePlans, Inc. – Waltham, MA

Entered and updated client information into computer system over the telephone at a fast pace

Persuaded clients to schedule appointments for medical evaluation

Conducted health risk assessments and interviews with clients Retail Sales Associate November 2013 – August 2014 Cumberland Farms – Framingham, MA

Processed customer transactions in a curteous and efficent manner; assisted customers with inquiries

Audited inventory of specific merchandise; updated pricing and placement of items

Maintained store appearance by sweeping, mopping, and buffing floors; restocked utensils, napkins, and food containers

Overnight Stocker April 2013 – November 2013

Whole Foods Market – Framingham, MA

Processed incoming merchandise from trucks to sales floor or stockrooms; stocked grocery, dairy, and frozen food shelves in an organized method

Inspected shipment for signs of damage or defect; recorded inventory by paper and electronic means

Verified and updated pricing of merchandise and department signage Certifications

Air Conditioning and Ventilation

State Inspection

Additional Skills

Language: Fluent in Spanish

Computer: Proficient in Microsoft Word, Excel, PowerPoint

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