Alma Medina

Customer Service Representative

Contact

**** ** ***** **

Bakersfield CA 93306

661-***-****

ad3w1q@r.postjobfree.com

Objective

Dedicated Customer Service professional, with more than 5-year experience in a fast-paced environment seeking an opportunity in a team-orientated company with strong multitasking skills and a fast-learning ability ensuring quick contribution to your customer service team.

Key Skills

●Good communication

●Problem solving

●Time management

●Goal-oriented

●Ability to read customers

●Empathetic

●Willingness to learn

Experience

September 2023 - Current

Call Center Representative • Strata Credit Union

Perform routine transactions by phone. Provide by telephone specific service-related information concerning credit union services and/or policies. Respond to members requests, problems and complaints. Service existing member accounts. Perform routine transactions, included but not limited to issuing temporary checks, debit cards, deposits, withdrawals, stop payment and loan payments.

June 2021 - May 2023

Member Service Representative • Kern Health Systems

Answer calls from members/providers inquiring about services and desired information.Assistance with processing of complaints and grievances from members/providers. Responsible for scheduling medical appointments and assistance with scheduling transportation. Document all calls from providers/members by coding and logging information on QNXT. Navigate different programs to locate information required.

October 2019—April 2021

Customer Service Representative • Community Choice Financial

Greet, welcome and direct customers appropriately. Process loans and check cashing transactions. Accountable for verifying accounts and accuracy of transactions when receiving checks or cash. Monitor vaults to ensure cash balances are correct. Answer phone calls about inquiries and set appointments. Make debt collections calls to collect any past due balances. Balance cash drawers and sales reports at the end of the day.

December 2018—October 2019

Teller • Wells Fargo

Accurately and efficiently process transactions that included deposits, withdrawals, payments, check cashing, transfers, merchant cash orders and night drop. Engage customers in conversation to get to know their financial needs. Follow policies and procedures to minimize risk

August 2015—December 2018

Customer Service Representative • Dolex Dollar Express

Process money transfers, bill payments, check cashing and personal loans. Answer telephone inquiries in response to general questions, customer applications, requests or other issues. Balance cash drawers and make sure they match the sales report at the end of the night. Service and educate customers on the product portfolio.

Education

June 2012

Arvin High School

High School Diploma

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