Work Experience

WELLS FARGO

LEAD EXPERIENCE DESIGNER

DECEMBER 2021

·Lead project team’s execution of high-quality work, delivered on time, following proper UX processes.

·Ensure project team members/disciplines are active contributors in elevating design quality.

·Share best practices with other project teams to elevate across WIM-XD and beyond.

·Contribute to end-to-end roadmap.

·Establish relationship with product partners. Work on optimization of design-centric processes.

·Prioritization and allocation of resources within project.

·Established consistent deliverables through whole UX process.

·Ensure research activities are prioritized and learnings are received in time to act upon.

·Establish working relationships with research SMEs to amplify our ability to gain meaningful insights to drive design.

·Lead a pragmatic approach to research; balancing lean, just-in-time research with more strategic, deep exploration.

·Implement practical plan for using design thinking sprints in selected projects.

CREDIT SUISSE

LEAD EXPERIENCE DESIGNER

DECEMBER 2019 – DECEMBER 2021

·Lead the design of enterprise digital solutions, consistently creating best in class work, through Design-Thinking.

·Directed the design, development, and execution of a portfolio of products, across B2B initiatives for Risk and Compliance.

·Lead both strategic and tactical research, that considers business objectives, for both near-term deliverables and longer-term vision/roadmaps.

·Lead design thinking workshops, working with multiple stakeholders to drive empathy for the user, and identify ways to address unmet needs and create delight.

·Transformed ideas, business opportunities, and creative vision into desirable outcomes for users - by advocating and driving a User-Centered design process.

·Connected analytical data with practical solutions in a real-world environment.

·Work with key stakeholders to oversee the budget, planning, vendor relationships, and on-boarding.

·Lead UX teams’ involvement in Agile development teams.

·Integrated Design-Thinking processes into Agile development processes while directing the design of a portfolio of products.

·Implemented Agile methods into a variety of design engagements, from end-to-end full-service projects to development-based feature improvement consulting.

UBS

LEAD EXPERIENCE DESIGNER

SEPTEMBER 2017 – OCTOBER 2019

·Directed the design, development, and execution of a portfolio of products, across a wide range of B2C and B2B initiatives.

·Directed the design of complex digital solutions, focusing on fostering a team that consistently creates best in class work, through Design-Thinking.

·Direct, inspire and mentor 4 UX designers and researchers to stretch and grow their craft, and champion human-centered design across skill sets, teams, and perspectives delivering insights that drive a digital product portfolio - across all phases of design and development.

·Drove the continuous improvement of the team as it builds the maturity of design functions, helping educate stakeholders and sharing best practices with peers and junior colleagues.

·Established UX Design working model with Agile development teams. Integrated Design-Thinking processes into Agile development processes while designing a portfolio of products.

·Used Agile methods in a variety of design engagements, from end-to-end full-service projects to development-based feature improvement consulting.

AMERICAN EXPRESS

LEAD USER EXPERIENCE DESIGNER

AUGUST 2016 – AUGUST 2017

·Lead UX designer responsible for the experience strategy and design of responsive web applications.

·Lead all UX work, producing all major deliverables and artifacts, presenting them to the key stakeholders. Built artifacts including UX Strategy experience map for the UX Strategy.

·Designed guidance-based system that educates and leads users in Application Design Documentation production and produces materials for Credit Risk-related Digital Applications Approval Board Meeting presentations and Technical Specifications documents.

·Integrated Design-Thinking processes into Agile development processes while designing a portfolio of products.

ADP

LEAD USER EXPERIENCE DESIGNER

NOVEMBER 2013 – AUGUST 2016

·Lead the Lean UX design of user experiences (UI designs, interaction models, prototypes, etc.) an agile development environment for Human Resource-based applications.

·Strategically created the vision for developing, communicating, and implementing the user experience and associated UI framework.

·Initiated and managed user experience research and testing processes

·Worked hand in hand with the development team to translate UX vision into working prototypes.

·Managed design collaboration with agile development teams

·Lead 2 UX designers and researchers to champion human-centered design.

·Worked with agile development teams while building a Design-Thinking based UX discipline.

SAATCHI & SAATCHI

LEAD USER EXPERIENCE DESIGNER

JUNE 2012 – NOVEMBER 2013

·Directed user experience design process for web presences, mobile platforms, and tablet technology. Directed translation of site objectives into personas, site maps, user flows, wireframes, prototypes, and functional specifications for web sites, mobile and tablet platforms.

·Managed UX team of 2, including hiring and firing, team allocation, education, performance reviews, oversight.

·Lead user testing to research and further refine proposed designs of the site, as well as designed and developed testing strategies.

·Integrated Design-Thinking processes into Agile development processes while designing a portfolio of products. Used Agile methods in a variety of design engagements, from end-to-end full-service projects to development-based feature improvement consulting.

LBI

LEAD USER EXPERIENCE DESIGNER

AUGUST 2010 – JUNE 2012

·Oversaw interaction design process for web presences, mobile platforms, and tablet technology at a digital design agency.

·Translated site objectives into personas, site maps, user flows, wireframes, prototypes, and functional specifications used to design and develop web sites, embedded media, as well as mobile phone and tablet platforms.

·Collaborated with project managers and account supervisors to manage client expectations regarding deliverables.

·Collaborated with agile development teams while building the UX discipline.

E-TRADE

USER EXPERIENCE DESIGNER

MARCH 2009 – AUGUST 2010

·Designed interactive experiences for the web presence, mobile platforms, and emergent iPad technology for major financial corporations.

·Used user research, persona development, and information architecture design to develop wireframes that supported functional requirements for the development of E*TRADE web site, as well as E*TRADE’s mobile phone platforms.

·Designed information architecture for mobile projects, including iPad applications.

·Worked with developers and product managers in a user-centered design process that focused on agile development, in a sprint environment.

Education

Master’s Degree, Bentley University, Candidate, Waltham, Mass

Master’s Degree, Design and Technology, Parsons School of Design, New York, NY

Master’s Degree, Illustration as Visual Essay, The School of Visual Arts, New York, NY

Software

·Figma

·Sketch

·Mural

·InVision

·Jira

·Confluence

Contact this candidate