Ricardo B. Celis III

*** ******* **. *****: 510-***-****

Hercules, Ca 94547 E-mail: ad3vye@r.postjobfree.com

RIS PACS Administrator and IT Specialist

Summary of Qualifications

* + years PACS System Analyst III at University of Utah Health Hospitals and Clinics.

5 + years Technical Support Engineer at Philips.

7 + years of providing PACS Admin and desktop support and problem solving for Radiologix, Inc. and Radnet, Inc.

Three+ years of providing desktop support and problem solving for Kaiser Permanente-Richmond.

Strong expertise on all Philips iSite Intillispace versions.

Experienced in network maintenance and connectivity with an emphasis on troubleshooting.

Extensive experience supporting desktop productivity applications, specifically Microsoft Office Suite.

Microsoft Certified Professional and completed multiple A+ certification courses.

Recognized as team player with excellent communication and organizational skills

Strong ability to meet deadlines and goals while multi-tasking on multiple projects.

Technical Overview

RIS\PACS application Epic Radiant HIS All Hospital Modalities

Windows 2016 o 2018 Servers HeartBeat Monitoring system Active Directory

Microsoft Office 2000 to 2016 Vantive remote application Hologic SecureXchange

IBM Servers BeyondTrust Remote App HP servers

Philips iSite All versions. PIMS SeerviceNow(CRM)

VMWare MIDAS Nuance PowerShare

Sales Force CMS Skype and Microsoft Team CID

VNC Remote application Dell and HP PCs and Laptops iMorgon app for US

Webex Cisco Switches TCP/IP Configurations

LAN Design Dell and HP Servers Toshiba Phone System

DicomWorks Erad application MIMs application

Fiber Optic Connection PACScan and MediaWriter Nuance PowerScribe.

Experience

University of Utah Health, Salt Lake City, UT, 2019 to Present

PACS System Analyst III

Key area of responsibility

Participates in meetings to discuss team and project related activities, issues, change, communications, and updates. Presents on project and operational updates as requested.

Ensures quality outcome and assesses integrated impact. Comprehends complex instructions and is competent in assigned applications. Performs routine system maintenance tasks as needed.

Resolves incidents and work orders work according to agreed upon SLA's and assigned timelines. Completes project tasks on time with quality outcomes. Mentors junior analysts with issue resolution and routine build tasks.

Documents data elements, data movement, interfacing applications and shared data elements. Develops process controls, implements security processes for supported applications. Comprehension of application integration points and master files.

Builds, tests, and troubleshoot complex application settings / features with minimal guideance. Analysis considers IT standards, technical requirements and ensures the system meets business requirements. Documents complete testing plans to validate system build.

Performs intake of information regarding potential system enhancements. Researches and analyzes new functionality including alternative solutions and recommends options to stakeholders and governance for prioritization and approval. Assists with all aspects of implementation lifecycle.

May have responsibilities that include duties related to project analysis and planning, small to medium project management, along with daily operational activities associated with the assigned systems, applications and projects.

Philips Healthcare, Pleasanton, CA, 2012 to 2019

Lead Technical Support Engineer

Key area of responsibility

Mentor and support new Technical Support Engineer through collaboration

Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs

Work through resolution of technical service issues according to standard processes and procedures and specialized understanding of complex product issues

Ensure all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation

Log all service data required for tracking

Maintain a high level of technical competence on Philips solutions and related technologies

May act as subject matter expert on specific product group(s)

Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction

Share best practices, knowledge and learning with team and the global support community to enhance the quality and efficiency of customer support

Contribute to the knowledge base and create knowledge base materials

Support Philips customers from APAC, EMEA, CANADA and North America

Radnet, Inc., Walnut Creek, CA, 10/2005-2012

I.T. Specialist\PACS Administrator

Key area of responsibility

Moved site from one place to another site.

Image new PCs utilizing Norton Ghost, install network and local printers, and overall PC activation for network use.

Create and manage accounts on Microsoft Active Directory

Installation of servers, scanners and switches

Upgrade and connection of modality systems for PACS deployment

Back-up for RIS/PACS and RIS administrator, which requires handling application troubleshooting and support for end-users and doctors.

Environment: Windows XP Pro, Microsoft Exchange, Dell 280 and 470, Cisco switch 2970, Dell Laptop D600 and D610, AD, Cannon Scanner 35 and 60, Dell Laser printer, Software: McAfee Virus Scan, RISLogic application, PACS,HL7, DICOM, Efilm software. Modalities: MRI, CT Scan, PET/CT Scan, CR, DR X-Ray machines, Nuclear Med, UltraSound machines, Metro Ethernet, T1 lines connection. Cisco routers and Switches.

Genisis10 Consulting (for Kaiser Permanente), San Francisco, CA 5/2005 – 10/2005

IT Contractor

Installed new PC and medical software for the Home Health and Hospice division

Trained with Clin Doc administrator for future IT support needs

Corrected problems regarding end user connectivity to mainframe

Installed local and network printers

Configuration of wiring for PC activation

Installed hand-held devices for users

Created and managed accounts for new users utilizing Microsoft Active Directory

Installed scanner card for dummy terminal

Environment: Windows 2000:MWI1.2, MWI1.3, MWI1.4, T2E, XD, Laptops and NT Operating Systems, Active Directory, Dell PC’s: 260,270,280, Compaq Evo, and laptops, Tungsten’s Palm, Compsee card scanner, Software: ARBIS, TRRS, PIMS, MEDCORR, KASIS, MIDAS, VANTIVE, Remedy, Demonware and SMS for remote accessing, and GRIDTOOL Project involvement: POWR, CID, HCMS, XD conversions T2E project, Simplicity and HCMS Project.

Technisource Consulting (for Kaiser Permanente), Richmond, CA 11/2004 – 1/2005

IT Contractor – Desktop Support

Installed PC and Medical Software

Corrected problems regarding end user connectivity to mainframe

Installed local and network printers

Configured wiring for PC activation

Installed hand-held devices for users

Created and managed accounts for new users utilizing Microsoft Active Directory

Installed scanner card for dummy terminal

Environment: Windows 2000:MWI1.2, MWI1.3, MWI1.4, T2E, XD and NT Operating Systems, Active Directory, Dell PC’s: 260,270,280, Compaq Evo, and laptops, Tungsten’s Palm, Compsee card scanner, Software: ARBIS, TRRS, PIMS, MEDCORR, KASIS, MIDAS, VANTIVE, Remedy, Demonware and SMS for remote accessing, and GRIDTOOL Project involvement: POWR, CID, HCMS, XD conversions and T2E project.

MIS Consulting (for Kaiser Permanente), Richmond, CA 1/2004 – 11/2004

IT Contractor – Desktop Support

Replaced disabled and damaged computers

Rebuilt damaged computers for future re-use

Installed local and network printers

Configured wiring for PC activation

Installed hand-held devices for users

Created and managed accounts for new users utilizing Microsoft Active Directory

Installed scanner card for dummy terminal

Environment: Windows 2000:MWI1.2, MWI1.3, MWI1.4, T2E, and NT Operating Systems, Active Directory, Dell PC’s: 260,270,280, Compaq Evo, and laptops, Compsee card scanner, Cisco switch, Tungsten’s Palm, Software: ARBIS, TRRS, PIMS, Lotus Notes, KASIS, MIDAS, VANTIVE, Attachmate, Demonware and SMS for remote accessing, Project involvement: CID and T2E project

Internship at Kaiser Permanente, Richmond, CA 11/2002 – 12/2002

Desktop Support Intern

Installed PC and Medical Software

Corrected problems regarding end user connectivity to mainframe

Installed local and network printers

Configured wiring for PC activation

Installed hand-held devices for users

Created and managed accounts for new users utilizing Microsoft Active Directory

Installed scanner card for dummy terminal

Education

Associate in Applied Science, Computer Technology, Heald College, Concord, CA

Coursework, Computer Information Systems, DeVry Institute of Technology, Fremont, CA

Microsoft Certified Professional 2000 and 2003

70-219 * Completed coursework

MSCE 2003 at Heald College.

References available upon request.

Contact this candidate