Customer Service General Manager
Resume:
B. H. GAYAN LAKPRIYA
MENDIS
A hard-working person who likes to face and work in a challenging environment. Has skills for teamwork and high skills for achieving personal and company goals. I am willing to expand my skills and try out new challenges that may come my way to impact my maximum potential for the betterment of the workplace while developing my skills and career and I am looking for opportunities to enhance my skills and knowledge.
PROFILE SUMMARY
General Manager
Krypton Maritime Solution (Pvt) Ltd / Dec 2021 - Present
• Overlook the entire sales and operation Team.
• Development of an Agency network and new business proposals for overseas agencies.
• Set up a customer service person to look after service & day to day issues. Deputy General Manager - Sales & Marketing
Star Lanka Shipping (Pvt) Ltd / April 2016 - Nov 2021
• Customer service
• Documentation Handling
• Equipment & Depot operations
• Commercial, Transhipment & operation
Manager - Sales & Marketing
Star Lanka Shipping (Pvt) Ltd Colombo agency of appointed by ZIM/GSL April 2012 - 2016
• Preparing Business plan & target client reports
• Preparing agency budgets for import / export business
• Identifying new business & new trade routes
• Setting up client visit plan weekly & monitoring the progress Customer service
Star Lanka Shipping (Pvt) Ltd / March 2012
• Responsible for implementation and monitoring of global and regional customer service policies and processes in the agency
• Manage interface with agency management and update all global, regional and local customer service issues in the local management meeting
• Be an active partner in the Customer Service Global Network (built by CS Nominees of all Areas)
• Assist in getting global solutions for local customers Assistant Manager - Sales & Marketing
Star Lanka Shipping (Pvt) Ltd / March 2007 - 2012
• Developed Europe / Med & Gulf & Canada trade routes.
• Prepared all commercial reports for principals & attended all District meeting in India since 2007 to date
• Worked with ZIM / GSL principal’s IT team to development of Global system “IQSHIP / AGENTEAM”
• Attend to a workshop in India as a Sri Lanka trainer for import / Export
• Worked with Senior Management to develop in-house software to streamline
• import/export procedure
• Prepared ISO reports & maintained marketing files. WORK EXPERIENCE
PERSONAL DETAILS
Date of Birth : 19/12/1978
Gender : Male
Nationality : Sri Lankan
Marital Status : Married
Passport No : N10345306
SOFT SKILLS
• Leadership
• Communication Skills
• Self-Motivated
• Hard working
• Friendliness
• Ability to work under pressure
LANGUAGES
Sinhala (Mother Language)
English
No.404 Elisabeth Ave, St.Johns NL
A1B1V2
*************@*****.***
• Marketing Strategies
• Campaigns/business plan
• Corporate Communications
• Development of Training Materials
• Sales Collateral & Support
• Public & Media Relations
CORE SKILLS
OVERSEAS EXPOSURE
Masters of Business Administration (MBA) in Marketing Cardiff Metropolitan University UK / 2019 - 2021
Masters of Science in Logistics and Supply Chain Management Birmingham City University UK / 2018 - 2019
Workshop in Internet & E-commerce
People’s Academy for the Tertiary and higher Education Pvt Ltd /2012 Workshop on “Service Master personality”
Wisdom Trainer International Pvt Ltd /2010
Program On Designing of Power Point Presentations
ACTA / 2010
Followed course “On operational Aspects In International Trade” to upgrade the technical knowledge in legal aspects Banking, customs, Ports and Air Port procedure and Documentation, Freight forwarding, cargo insurance Sri Lanka Export Development Board in Colombo / may 2003 training program at (Export & Import documentation / Port Operation) Ship Agency personal
Ceylon Association of Ship’s Agents in 1999
General Certificate of Education
Advanced Level Examination - 1997
Accountancy - C
Business Studies - C
Economics - C
Geography - C
General Certificate of Education
Ordinary Level Examination - 1994
Senior Marketing Executive
Star Lanka Shipping (Pvt) Ltd / April 2005 - 2007
Shipping Executive
Star Lanka Shipping (Pvt) Ltd / April 2003 - 2005
Shipping Clerk
Lion Shipping Ltd / Feb 1999 - 2003
Account Assistant
Ranweli Holiday Village, Waikkal, Sri Lanka / Nov 1998 - Jan 1999 Banking Assistant
Commercial Bank of Ceylon Plc, Colombo O1 / Aug 1998 - Oct 1998 EDUCATION
ZIM UK Office (London & Liverpool/Manchester area) with Marketing & documentation staff to develop Europe trade / Dec 2006 - Jan 2007 GSL UAE office to develop Gulf business. / May 2008 (14 Days) IT Workshop in Hong Kong for New Global System implementation & discussion with Trade Desk / Oct 2014 - Nov 2014 (07 Days) REFERENCE
Mr. Kingsley Abeywickrama
Managing Director CMA-CGM Lanka/
Chairmen
Institute of Chartered Shipbrokers
Sri Lanka
Mobile: +94-77-415-****
Mr. Nishantha Hettiarachchige
Director
Shipair Logistics Inc
804-70 Mornelle Court
Scarborough ON M1E 4S8 Canada.
Phone: 1-647-***-**** / 1-647-***-****
E-mail : *********@**********.***
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