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Customer Service General Manager

Location:
Saint-Benoit-du-Lac, QC, J0B 1B0, Canada
Posted:
February 24, 2024

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Resume:

B. H. GAYAN LAKPRIYA

MENDIS

A hard-working person who likes to face and work in a challenging environment. Has skills for teamwork and high skills for achieving personal and company goals. I am willing to expand my skills and try out new challenges that may come my way to impact my maximum potential for the betterment of the workplace while developing my skills and career and I am looking for opportunities to enhance my skills and knowledge.

PROFILE SUMMARY

General Manager

Krypton Maritime Solution (Pvt) Ltd / Dec 2021 - Present

• Overlook the entire sales and operation Team.

• Development of an Agency network and new business proposals for overseas agencies.

• Set up a customer service person to look after service & day to day issues. Deputy General Manager - Sales & Marketing

Star Lanka Shipping (Pvt) Ltd / April 2016 - Nov 2021

• Customer service

• Documentation Handling

• Equipment & Depot operations

• Commercial, Transhipment & operation

Manager - Sales & Marketing

Star Lanka Shipping (Pvt) Ltd Colombo agency of appointed by ZIM/GSL April 2012 - 2016

• Preparing Business plan & target client reports

• Preparing agency budgets for import / export business

• Identifying new business & new trade routes

• Setting up client visit plan weekly & monitoring the progress Customer service

Star Lanka Shipping (Pvt) Ltd / March 2012

• Responsible for implementation and monitoring of global and regional customer service policies and processes in the agency

• Manage interface with agency management and update all global, regional and local customer service issues in the local management meeting

• Be an active partner in the Customer Service Global Network (built by CS Nominees of all Areas)

• Assist in getting global solutions for local customers Assistant Manager - Sales & Marketing

Star Lanka Shipping (Pvt) Ltd / March 2007 - 2012

• Developed Europe / Med & Gulf & Canada trade routes.

• Prepared all commercial reports for principals & attended all District meeting in India since 2007 to date

• Worked with ZIM / GSL principal’s IT team to development of Global system “IQSHIP / AGENTEAM”

• Attend to a workshop in India as a Sri Lanka trainer for import / Export

• Worked with Senior Management to develop in-house software to streamline

• import/export procedure

• Prepared ISO reports & maintained marketing files. WORK EXPERIENCE

PERSONAL DETAILS

Date of Birth : 19/12/1978

Gender : Male

Nationality : Sri Lankan

Marital Status : Married

Passport No : N10345306

SOFT SKILLS

• Leadership

• Communication Skills

• Self-Motivated

• Hard working

• Friendliness

• Ability to work under pressure

LANGUAGES

Sinhala (Mother Language)

English

No.404 Elisabeth Ave, St.Johns NL

A1B1V2

ad3vy9@r.postjobfree.com

709-***-****

709-***-****

• Marketing Strategies

• Campaigns/business plan

• Corporate Communications

• Development of Training Materials

• Sales Collateral & Support

• Public & Media Relations

CORE SKILLS

OVERSEAS EXPOSURE

Masters of Business Administration (MBA) in Marketing Cardiff Metropolitan University UK / 2019 - 2021

Masters of Science in Logistics and Supply Chain Management Birmingham City University UK / 2018 - 2019

Workshop in Internet & E-commerce

People’s Academy for the Tertiary and higher Education Pvt Ltd /2012 Workshop on “Service Master personality”

Wisdom Trainer International Pvt Ltd /2010

Program On Designing of Power Point Presentations

ACTA / 2010

Followed course “On operational Aspects In International Trade” to upgrade the technical knowledge in legal aspects Banking, customs, Ports and Air Port procedure and Documentation, Freight forwarding, cargo insurance Sri Lanka Export Development Board in Colombo / may 2003 training program at (Export & Import documentation / Port Operation) Ship Agency personal

Ceylon Association of Ship’s Agents in 1999

General Certificate of Education

Advanced Level Examination - 1997

Accountancy - C

Business Studies - C

Economics - C

Geography - C

General Certificate of Education

Ordinary Level Examination - 1994

Senior Marketing Executive

Star Lanka Shipping (Pvt) Ltd / April 2005 - 2007

Shipping Executive

Star Lanka Shipping (Pvt) Ltd / April 2003 - 2005

Shipping Clerk

Lion Shipping Ltd / Feb 1999 - 2003

Account Assistant

Ranweli Holiday Village, Waikkal, Sri Lanka / Nov 1998 - Jan 1999 Banking Assistant

Commercial Bank of Ceylon Plc, Colombo O1 / Aug 1998 - Oct 1998 EDUCATION

ZIM UK Office (London & Liverpool/Manchester area) with Marketing & documentation staff to develop Europe trade / Dec 2006 - Jan 2007 GSL UAE office to develop Gulf business. / May 2008 (14 Days) IT Workshop in Hong Kong for New Global System implementation & discussion with Trade Desk / Oct 2014 - Nov 2014 (07 Days) REFERENCE

Mr. Kingsley Abeywickrama

Managing Director CMA-CGM Lanka/

Chairmen

Institute of Chartered Shipbrokers

Sri Lanka

Mobile: +94-77-415-****

Mr. Nishantha Hettiarachchige

Director

Shipair Logistics Inc

804-70 Mornelle Court

Scarborough ON M1E 4S8 Canada.

Phone: 1-647-***-**** / 1-647-***-****

E-mail : ad3vy9@r.postjobfree.com



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