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Practical Nurse Customer Service

Location:
Memphis, TN
Posted:
February 24, 2024

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Resume:

Elizabeth Mireles

Memphis, TN

#readytowork

Authorized to work in the US for any employer

Work Experience

LPN (Licensed Practical Nurse)

Behavioral Health Group - Memphis, TN

August 2021 to Present

Responsible for dosing over 100 patients a day. Medication reconciliation, Closing reports. Making sure patient is in compliance with company mandates.

LPN (Licensed Practical Nurse)

OPEN ARMS CARE CORPORATION - Memphis, TN

October 2019 to August 2021

LPN for 2 group homes for profoundly disabled adults. Duties include peg tube care and feedings, mickey buttons, diabetes care, med passes, MARS, documenting, monthly, quarterly reports, attendance for ISP meetings

Customer Service Representative lol

American Home Shield - Memphis, TN

December 2015 to December 2019

Escalations specialist answer calls resolve complex issues with home warranty LPN graduate

TN COLLEGE OF APPLIED TECHNOLOGY - Lebanon, TN

August 2017 to August 2018

Shelby County Health Department- April 2020-present- inbound/outbound calls to educate patients about Coved.

Office Clerk

Walmart Distrobution Center - Memphis, TN

July 2014 to September 2015

Responsibilities

Shipping/receiving clerk. I handle all aspects of paperwork for inbound and outbound loads. Accomplishments

Given responsibility for inventory of dock materials. Skills Used

Ability to work independently, troubleshoot shipping problems, Help truckers with order problems Customer Service and Sales Representative

Milwaukee Electric Tools - Olive Branch, MS

February 2007 to May 2014

Responsibilities

Inbound/outbound call center answered 100 plus calls a day. Responsible for placing orders, checking orders, Taking elevated calls

Accomplishments

Was Employee of the month several times. Handled elevated calls which help me to learn how to solve customer's crisis quickly.

Skills Used

Multitasking, General office procedures

Education

License Practical Nurse in Nursing

Tennessee College of Applied Technology-Nashville - Lebanon, TN August 2017 to August 2018

Associate degree in Early childhood education

Crichton College - Memphis, TN

1987 to 1990

Skills

• LPN (4 years)

• Medication Administration (4 years)

• Customer Service (10+ years)

• Typing (10+ years)

• LVN (4 years)

• Home Health (2 years)

• Experience Administering Injections (4 years)

• Tube Feeding (3 years)

• Vital Signs (4 years)

• Triage

• Nursing (4 years)

• Computer Literacy (4 years)

• Home Care (2 years)

• EMR Systems (2 years)

• Patient Care

Certifications and Licenses

LPN

CPR Certification

Assessments

Clinical judgment — Proficient

March 2020

Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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