Saliha Spriggs-Lisboa

Human Services

Milton, MA 02186

ad3vwr@r.postjobfree.com

+1-617-***-****

Authorized to work in the US for any employer

Work Experience

Case Management

Professional Staffing Group - Boston, MA

February 2022 to Present

Collect information on clients with developmental disabilities and enter it into profile periodically Customer Service Representative

Grand Circle Travel and Overseas Adventure Travel - Boston, MA October 2021 to January 2022

Assisted clients with changes to their travel arrangements and payments, revisions applied to GERT/ computer system

Clinician

Aftermath addiction treatment ctr - Wakefield, MA

February 2021 to April 2021

Provided one on one counseling group counseling, facilitated groups and applied empathetic reflective listening skills each day, inputted clinical notes into the EMR system for billing purposes Direct Care Worker

Bridge Over Troubled Water - Boston, MA

October 2020 to February 2021

Aided homeless youth in every day challenges, by preparing nourishment and providing hygiene products also used emphatic reflective listening when needed Case Manager

MDOC - Plymouth, MA

September 2019 to November 2019

Provided exceptional case management for correctional facility inmates,Facilitated groups on a daily basis and provided one-on-one counseling biweekly and when needed. Substance Abuse Counselor

Gavin Foundation - South Boston, MA

June 2019 to September 2019

Responsible for maintaining the safety of residents and facility provided direction and understanding to the clients in program. Provided one on one counseling/group counseling several times a week and facilitated groups daily.

Direct Care ll

Volunteers of America - Jamaica Plain, MA

December 2018 to June 2019

Assist women with co-occurring disorders in every day needs to gradually become independent and self sufficient within their 4 to 6 month stay in a harm reduced environment Administered medication and facilitated groups daily. Direct Care

Dimmock Community Health Ctr - Boston, MA

August 2017 to January 2019

Assisted detox clients in everyday needs performed vital signs and completed wellness checks periodically.

Supervisor

Amazon Fulfillment Services, Inc - Stoughton, MA

June 2016 to September 2017

• Supervised sorting crew problem solved and maintained organized work space Case Aide

Baycove - Dorchester, MA

February 2017 to February 2017

Maintained clean working space also provided clients with everyday hygiene essentials towels, toothbrushes, clean linens etc. while assessing their movements Volunteer Services

Lemuel Shattuck Hospital - Boston, MA

August 2013 to November 2015

Supported patients with customized patient teaching tools. Escorted patients to examination rooms and prepared them for physician exams.

Thoroughly investigated past due invoices and minimized number of unpaid accounts. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Arranged and assisted with hospital admissions.

Scheduled patient appointments. Completed registration quickly and cordially for all incoming Patient Care Attendant

United Cerebral Palsy Association - Boston, MA

April 2001 to March 2010

Recorded patients' medical history, vital statistics test results Created individualized home exercise programs for outpatient therapy clients to improve health and wellness. Assisted patients with physical movements to help restore function and lessen pain Administrative Assistant

R.C. Silkscreen and Embroidery - Boston, MA

September 1994 to January 1998

Managed the Front Office including greeting visitors and responding to telephone and in-person requests for information. Handled normal office duties all incoming and outgoing correspondences. Organized files, developed spreadsheets, faxed reports and scanned documents. Unit Aide

Massachusetts General Hospital - Boston, MA

April 1986 to February 1988

Provided transportation assistance and companionship to clients. Cleaned and organized patients living space.

Transported patients in wheelchairs for discharge from hospital. Kept facility stocked with necessary supplies.

Education

Certification in Alcohol and Drug Counseling

Cambridge College - Cambridge, MA

2015

Bachelor's in Psychology

Northeastern University - Boston, MA

September 1990 to June 1996

High school diploma

Milton High School - Milton, MA

September 1985 to June 1989

Skills

• Individual / Group Counseling

• Addiction Counseling

• Crisis Intervention

• Case Management

• Motivational Interviewing

• Cognitive Behavioral Therapy

Certifications and Licenses

CADC

AED Certification

Substance Abuse Counseling Certification

Certified Medical Assistant

CPR Certification

CPI Certification

Certified Substance Abuse Counselor

Assessments

Work style: Reliability — Highly Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Medical terminology — Familiar

February 2022

Understanding and using medical terminology

Full results: Familiar

Case management & social work — Familiar

June 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Familiar

Recruiting — Completed

January 2020

Managing the candidate sourcing and selection process Full results: Completed

Attention to detail — Familiar

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Customer service — Familiar

March 2022

Identifying and resolving common customer issues

Full results: Familiar

Administrator — Proficient

February 2020

Personality and problem-solving skills.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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