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Customer Service Supervisor

Location:
Laredo, TX
Posted:
February 24, 2024

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Resume:

CALIXTO J CARDENAS

ad3vvg@r.postjobfree.com 956-***-**** Laredo, TX 78040

Summary

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.Safety is my priority before executing any task I make sure that everyone that’s executing the task is aware of the potential hazards and know the proper steps no short cuts are allowed. Adapt at working effectively unsupervised and quickly mastering new skills.

Skills

·Shut-In Production

·Excellent Personal Service Experience

·Inspections Management

·Emotional Intelligence

·Progress Monitoring

·Supervisory Role Experience

·Customer Service

·Prioritization

Experience

ProFrac Services Odessa, TX

Service Supervisor

10/2017 – 08/2023

·Delivered exceptional customer service and handled inquiries and complaints.

·Addressed areas that needed improvement and observed team's performance.

·Remained calm and professional in stressful circumstances and effectively diffused tense situations.

·Developed strong customer relationships to encourage repeat business.

·Answered inbound calls, chats and emails to facilitate customer service.

·De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

·Mentored new employees on procedures and policies to maximize team performance.

·Supervised team of 16 employees and delegated duties and responsibilities to each member.

BJ Services Odessa, TX

Equipment Operator

10/2016 - 10/2017

·Used equipment to complete jobs quickly and correctly.

·Kept equipment fueled and ready for immediate use to support scheduling demands.

·Checked equipment for defects before and after shift and submitted report indicating equipment condition.

·Steered forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites.

·Operated machinery on job sites to reduce accidents or injury.

·Drove flatbed trailer to move equipment between job sites.

·Maintained equipment on-site with regular maintenance and repairs.

Red Dirt Granbury, TX

Supervisor

04/2013 - 10/2016

·Monitored employee productivity to provide constructive feedback and coaching.

·Complied with company policies, objectives and communication goals.

·Coordinated employee schedules according to shift changes and availability.

·Reviewed completed work to verify consistency, quality and conformance.

·Identified and corrected performance and personnel issues to reduce impact on business operations.

·Planned and managed resources to consistently meet production, quality and cost goals.

Certifications

Well Control

01/2024

P.E.C.

H2S

CPR

Education and Training

J.W. Nixon High School Laredo, TX

High School Diploma

04/2005

Laredo Community College Laredo, TX

Some College (No Degree) in Radiologic Technology



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