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Operations Manager Customer Service

Location:
Newark, NJ
Salary:
$130k annually
Posted:
February 24, 2024

Contact this candidate

Resume:

Warren Wilkerson

Yonkers NY

Cell: 914-***-****

Email: ad3vu5@r.postjobfree.com

PROFILE:

Emergency Services Liaison to clear Utility Pole hazards while on call. A highly skilled and experienced telecom line operations manager with a track record of 20+ years in the telecom industry. I have mastered a set of life skills from, working aloft, placing and maintaining cables, working in manholes, digging trenches to place cable. Also, placing/removing copper and fiber cables, setting and removing utility poles. My Driver’s license is a CDL, Class A and I have Valid DOT Medical Card. I have a deep understanding and passion of the telecom industry with a proven ability to manage large-scale projects, optimize operations, ensure cost-effectiveness, coach and develop associates while practicing all safety protocols. My goal is to maintain and build an infrastructure for the present and future. Lastly, my customer service experience is a quality utilized to engage with all departments for the most effective and efficient way possible. Experience

Frontier Communications:

11/2022 - Current - Line Manager

Daily responsibilities include but not limited to. Line Construction Manager. Maintaining a safe and cultivating team oriented environment. Communicating the needs of business to execute work orders, prints or escalations. Reinforcing State and Federal safety requirements within the workplace. Also. On Call Manager in a rotation for emergencies 24 hours a week.

Coca Cola:

3/2022 - 6/2022

Driving Tractor Trailers (Semi-Trucks) Locally and State to State. Drop and Hook. JB Hunt:

6/2022 - 11/2022

Driving Tractor Trailers (Semi-Trucks) in New Jersey Shipping Ports. Drop and Hook with TWIC Card.

Verizon:

1/1993 - 2/2022 (Retired)

Lineman and Field Technician. Acting/Covering Line Manager for my direct reporting manager. Working aloft, manhole and placing/maintaining telecommunication cables. CDL A driver to transport telephone poles. Frequently working with capital and power tools. Also, Eight years of Sales/Customer Service in a call center. Providing outstanding service and exceed sales objectives. References Available Upon Request.

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