Customer Service Representative
Resume:
Alicia Davis
Richmond, VA *****
******************@*****.***
Profile
Proficient in all Microsoft Office programs. strong leadership skills: excellent planner; problem solver; readily adapts to change, works independently, and exceeds expectations; able to juggle multiple priorities; meet tight deadlines without compromising quality.
Education
Malverne High School Malverne, NY
High School Diploma June 2011
Experience
Verida Inc Richmond, VA
Customer Service Representative 11/2021 to 06/2023
Assists callers efficiently and in a polite, courteous, and professional manner.
Conducts appropriate screening and eligibility functions.
Obtains correct information to schedule appropriate modes of transportation.
G4S Richmond, VA
Control Room Operator 02/20 to 07/2020
Manage the main switchboard, answer all the calls and direct them to the right department promptly and courteously.
Maintaining records of daily operations
Monitoring alarms to ensure that equipment is functioning properly.
Concentrix Inc Richmond, VA
Customer Service Representative 05/2019 to 08/2019
Handle customers via inbound calls / outbound calls
Track, document, and retrieve information in databases.
Respond to and resolve, on the first call, customer service inquiries.
Greenville Correctional Facility
Correctional Officer Jarett, VA
02/2016 to 09/2017
Kept detailed logs of all visitors, incidents, and reports.
Provides supervision, care, and correctional treatment of inmates.
Enforces rules and regulations governing facility security, inmate accountability and inmate conduct.
Contact this candidate