Henry T. Hardy III

**** *********** **.

Saint Louis, Missouri 63138

314-***-****

ad3vt8@r.postjobfree.com

Summary:

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes him an asset in whichever role and/or department assigned.

SKILLS:

● Efficient and Detail-Oriented

● Technical Support

● Medical Insurance Rep

● Supervisory Experience

● Sales

● Email Support

● Salesforce

● Zendesk

● Understanding Customer Needs

● Creative Problem Solving

● Call Documentation

● Order and Refund Processing

● Data Entry

● CRM Software

● LiveChat Support

● Microsoft Office

● Billing

Professional Profile:

Wipro - (Resource Logistics) St. Louis, Missouri 7/2023 - Present Inbound Technician

● Completes / Assists in the receipt of inventory

● Completes / Assists in the processing and unpacking of inventory

● Records inventory as received in computer system daily

● Stocking and organizing of all inventory received on computer inventory system and shelving

● Maintains all facility work areas and tools used in role as Inbound Technician 8th Avenue Food & Provision St. Louis, Missouri 5/2022 - 6/2023 Material Specialist

● Manages the shipment and receipt of all products, materials, and supplies.

● Collaborates and communicates with logistics, customer service representatives, service providers, and others involved in the shipment and receipt of products.

● Tracks, traces, and updates the status of incoming and outgoing shipments

● Operates standard warehouse equipment such as, but not limited to, pallet jacks, carts, and forklifts.

● Maintains a clean, neat, and member-ready area.

● Promptly unloads trucks and deliveries, along with sorting and stocking receivables.

● Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.

● Engages with vendors and drivers with a positive attitude.

● Provides additional backup support for shipping and receiving departments.

● Performs pulling, packing, and loading.

NARA - (Cherokee Nations) St. Louis, Missouri 1/2018 - 8/2020 Data Entry/Account Administrative Representative

● Retrieve batched requests containing 50 or more USCIS reference requests. Sign-out batches in the appropriate logbook, recording name, date, and time the batch was taken for processing

● Audit folders and unserviceable references requests upon batch completion.

● Sign in completed batches in the appropriate logbook, recording time of completion

● Confidential record keeping

● Locate containers or folders on the shelving

SKF- Temp (KForce Staffing) St. Louis, Missouri 1/2016- 12/2017 Outbound Distribution Analyst

● Provide oversight and or light supervision to hourly employees who carry out functions in the outbound pallet build area.

● Use warehouse management software such as exacta to review exceptions, analyze or troubleshoot system issues, and correct. or report known issues to superuser for correction.

● Direct operators in physical build of outbound pallets, provide operator training as needed, and layout and process flow improvement ideas for outbound area.

● Direct truck drivers to appropriate dock and ensure paperwork was correct for trailer and direct customer pick up.

Charter Communications, Town & Country, Missouri 1/27/14 - 12/18/16 Sales Consultant

● Handle inbound calls in an attempt to set customers up with cable, internet, and or phone services. Ensure customer installation dates for new services are within a 7 business day cycle.

● Advise current and potential new customers of all available deals and promotions to ensure they are receiving best value, as well as increasing company profits.

US Bank, St. Louis, Missouri 6/24/12 - 1/10/2014

Customer Representative

● Process basic deposits and withdrawals for commercial and residential customers.

● Process payments made to the bank for home, credit card, and auto loan.

● Target current and potential customers to set up new or additional bank accounts, as well as apply for credit card and other forms of credit loans in an attempt to create additional revenue for company profits. Ceridian, Creve Coeur, Missouri 6/2010 - 5/2013

Payroll Analyst

● Handle incoming and place outbound calls to process client payrolls. (Weekly, Bi- weekly, etc.)

● Ensure all payroll information is submitted accurately and timely to ensure payrolls are processed. Manage personal client accounts to ensure payrolls are being submitted timely and accurately.

● Handled incoming calls as a payroll support analyst for clients who processed their own payrolls in an effort to familiarize them with their payroll processing to ensure accurate submission.

Keefe Commissary Network, Overland, Missouri 12/2007-6/2010 Customer Service Representative

● Handle incoming calls to place and check on commissary orders submitted to company.

● Managed incoming calls to place deposits into inmate commissary accounts for in facility store usage and or restitution payments.

● Tracked orders ensuring destination reached.

● Review mail in letters from inmates and family members in an effort to correct any situations that may be wrong with a particular account.

● Ensure all calls are handled in a timely and courteous manner in an effort to uphold the company policy.

Express Scripts Inc.-Temp, Maryland Heights, Missouri 11/2005-10/2007 Physician Contact Advocate (Licensed Pharmacy Technician)

● Place outbound calls to physicians’ offices in a professional manner.

● Request prescription refills to prevent interruption in patient therapy.

● Maintain accurate and complete documentation and system records of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.

● Maintain patient profiles in accordance with company policies.

● Ensure timely delivery of medication through mail order pharmacy. Education:

Tennessee State University- Nashville, Tennessee Electrical Engineering Major 2004-2005 Martin Luther King Jr. Senior High- Detroit, Michigan Math, Science, and Applied Technology Program Graduate 2004

Contact this candidate