Business Analyst Senior

Jennifer Brewer

+1-206-***-**** ***********@*****.*** Chicago, Illinois

SUMMARY

Experienced and results-driven senior business analyst with over 24 years of expertise in analyzing business needs, driving software development, and fostering adoption of new processes. Skilled in training, project management, and aligning business objectives with technical solutions. Licensed Limited Practice Officer for Washington State. Seeking the role of Business Operations Analyst to leverage extensive expertise in driving operational efficiencies and business growth.

WORK EXPERIENCE

Visionet Systems Pittsburgh, PA

Senior Business Analyst/Subject Matter Expert Nov 2021 - Jan 2023 Assisted Sales and Marketing by engaging with potential clients at conferences, resulting in a 20% expansion of the customer base.

Conducted comprehensive user acceptance testing, guaranteeing error-free and improved application changes for enhanced client experience.

Improved application usability using industry best practices, leading to a 25% increase in user engagement and a 70% enhancement in user experience.

Drove the revamp of the HUD screen in collaboration with the development team, resulting in a user- friendly interface tailored for smaller Title Agents and boosting purchase friendliness by 60% for smaller agents.

First American Title Insurance Chicago, IL

Senior Escrow Advisor Nov 2019 - Nov 2021

Drove training and awareness of SOP (Standard of Procedures) for production team members, ensuring that they are trained appropriately to handle anything related to assisting the offices. Led the sourcing, training and oversight of the first offshore Escrow Assistant team. The implementation of the offshore Escrow Assistant team enabled the rapid deployment of trusted and trained resources to assist First American’s offices across the US.

Deployed 50 Offshore Settlement Assistants to offices across the nation with an 88 percent or higher satisfaction rating from the offices.

Determined a remedial training plan to improve on any areas pulling their scores down for assistants with a satisfaction rating lower than 90 percent.

Improved the incubation/training time for new assistants from 6 months to 3 months. Designed and in the process of implementing a training program to facilitate the promotion of advanced offshore assistants to the Escrow Officer role for lower leverage deals. Developed and enforced procedures and guidelines for Wire Verification process, reducing instances of fraud by 95%

Functioned as an Escrow SME (Subject Matter Expert) on the design of a new Transaction System - ClarityFirst. Reviewed proposed functionality and collaborated with the development team understand the needs of the offices.

Trainer/Technical Sr./Project Manager May 2016 - Nov 2019 Represented First American on the Washington State Special Operations Team. Researched, designed and implemented a training program on the FAST transaction system for the staff in Washington State.

Served as the Sales Tax and Excise Tax expert for Washington State, successfully reducing compliance errors by 15% and saving over $100,000 annually in potential penalties Functioned as the primary troubleshooting and resolution expert to address out of balance files. Established and executed the primary training program to acquire and train contract resources to manage Funding Packages for the offices.

Business Analyst Senior Feb 2000 - Apr 2016

Managed nationwide coverage for 12 states, including Utah, Washington, Oregon, Idaho, Colorado, Nevada, Missouri, Minnesota, Wisconsin, Iowa, Kansas, Wyoming, and Nebraska, ensuring delivery of Title policies within 60 days of transaction close in adherence to new ALTA Guidelines. Collaborated on e-recording procedures and platform selection.

Served as the Escrow Subject Matter Expert and primary liaison with the development team for the new FAST transaction system, advocating for the interests of 12 states. Led the training and transition of operations in 12 states to the FAST transaction system, ensuring seamless integration and adoption.

Assisted in training and transitioning the operations in the above states to the FAST transaction system. Provided extensive Go-live support for transitions in 12 states, ensuring employees' security and comfort during the transaction process through personalized interaction and support. Collaborated with local offices to understand procedures and customs, integrating them into the system for 12 states.

Operated as a system administrator on the FAST transaction system, creating customized documents and workflows for the unique needs of each of the 12 states through close collaboration and understanding of their processes.

Established and managed a Power User group for Washington offices, expanding to incorporate other states. Empowered designated individuals to support offices efficiently with the latest information and corporate initiatives.

Implemented TRID training as a trusted Corporate-wide presenter and trainer for new regulations, demonstrating expertise and trustworthiness in delivering training on the new regulations. EDUCATION

Franklin College of Indiana Franklin, IN

Secondary Education

CERTIFICATIONS

Limited Practice Officer for Washington State

Certified by: Washington State

Jun 2001 - Oct 2021

SKILLS

• Project management • Stakeholder management • Teaching

• Customer service • Mentoring • Change management

• Quality assurance • Curriculum Development • Research

• Leadership • Windows • Process improvement

• Systems analysis • Workflow optimization • Data analysis

• Training & development • Business process modeling • Escrow

• Microsoft Office • Management

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