Customer Service Representative
Resume:
Lloyd Goldman
Detroit, MI *****
*******.**@*****.***
To utilize my prior experience and training to better service the community and maintaining a professional and safe work environment while furthering my education.
#readytowork
Authorized to work in the US for any employer
Work Experience
General Assembly Worker
STELLANTIS Chrysler - Sterling Heights, MI
January 2021 to Present
• Perform bench, floor or conveyor assembly work, usually of short cycle duration, and involving standardized work elements.
• Move at a pace that ensures efficiency and that the line is not stopped.
• Use hand positioning, assist devices such as hoists, and power tools and other equipment to assemble the Ram truck.
Sheet rock assistant
CITY LUMBER - Jackson, TN
October 2018 to December 2019
• Load orders onto trucks using forklift
• Unload orders using boom on boom truck
• Assist customers with picking orders from yard and loading customer cars
• Maintain cleanliness of sheet rock shed and keeping warehouse organized Line Lead
KELLOGS - Jackson, TN
August 2018 to December 2019
• Figure out lowest code to know the code and batch being run for the day.
• Quality checks every hour to verify product is packaged correctly and labeled with the correct code and batch number.
• Input code and inspection of box into computer along won’t quality check to make sure there has been no changeovers or wrong codes being entered.
• Train employees on sanitary and line procedures.
• Oversee priority line that it is running smooth no stops on route to target. Quality Technician
Advanced Engineering Solutions - Canton, MI
February 2016 to May 2018
Unloading trucks with hi-lo
Separating core and defective parts to meet quality standards Using a Picker to pull parts for shipping department.
• Periodically train production personnel in proper quality control procedures
• Ensuring that products or unacceptable blocks are not received by the customers.
• Maintaining an extensive and detailed log of procedures and results
• Keeping track of inventory while troubleshooting defective material and products Customer Service Representative/Trainer
Just Energy Group INC - Bingham Farms, MI
March 2013 to March 2016
• Provide customers with information on relevant services in order to attract or retain them
• Resolve customer inquiries regarding their gas or electric bills and make adjustments as needed
• Maintain financial account information by processing customer adjustments
• Train incoming customer representatives on company specific phone etiquette
• Ensure information is correctly supplied to customers through listening to trainee phone logs Bakery Assistant
Wal-Mart Stores, Inc - Canton, MI
March 2011 to April 2013
• Bake bread daily
• Decorate cakes as needed
• Restock bakery merchandise
• Clean dishes and prepare racks for morning/afternoon shifts
• Maintain cleanliness of bakery area
• Provide quality customer service
Education
High school diploma in Accounting
Wayne County Community College - Detroit, MI
September 2014 to April 2016
Psychology and Mass Communications
Eastern Michigan University - Ypsilanti, MI
September 2011 to September 2013
General
Wayne Memorial High School - Wayne, MI
August 2010 to June 2011
Communications
Cass Technical High School
September 2007 to September 2009
Skills
• Customer Service Representative (4 years)
• Trainer in Customer Service (2 years)
• Account Executive (Less than 1 year)
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