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Customer Service Representative

Location:
Warren, MI
Posted:
February 24, 2024

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Resume:

Lloyd Goldman

Detroit, MI *****

ad3vqi@r.postjobfree.com

+1-313-***-****

To utilize my prior experience and training to better service the community and maintaining a professional and safe work environment while furthering my education.

#readytowork

Authorized to work in the US for any employer

Work Experience

General Assembly Worker

STELLANTIS Chrysler - Sterling Heights, MI

January 2021 to Present

• Perform bench, floor or conveyor assembly work, usually of short cycle duration, and involving standardized work elements.

• Move at a pace that ensures efficiency and that the line is not stopped.

• Use hand positioning, assist devices such as hoists, and power tools and other equipment to assemble the Ram truck.

Sheet rock assistant

CITY LUMBER - Jackson, TN

October 2018 to December 2019

• Load orders onto trucks using forklift

• Unload orders using boom on boom truck

• Assist customers with picking orders from yard and loading customer cars

• Maintain cleanliness of sheet rock shed and keeping warehouse organized Line Lead

KELLOGS - Jackson, TN

August 2018 to December 2019

• Figure out lowest code to know the code and batch being run for the day.

• Quality checks every hour to verify product is packaged correctly and labeled with the correct code and batch number.

• Input code and inspection of box into computer along won’t quality check to make sure there has been no changeovers or wrong codes being entered.

• Train employees on sanitary and line procedures.

• Oversee priority line that it is running smooth no stops on route to target. Quality Technician

Advanced Engineering Solutions - Canton, MI

February 2016 to May 2018

Unloading trucks with hi-lo

Separating core and defective parts to meet quality standards Using a Picker to pull parts for shipping department.

• Periodically train production personnel in proper quality control procedures

• Ensuring that products or unacceptable blocks are not received by the customers.

• Maintaining an extensive and detailed log of procedures and results

• Keeping track of inventory while troubleshooting defective material and products Customer Service Representative/Trainer

Just Energy Group INC - Bingham Farms, MI

March 2013 to March 2016

• Provide customers with information on relevant services in order to attract or retain them

• Resolve customer inquiries regarding their gas or electric bills and make adjustments as needed

• Maintain financial account information by processing customer adjustments

• Train incoming customer representatives on company specific phone etiquette

• Ensure information is correctly supplied to customers through listening to trainee phone logs Bakery Assistant

Wal-Mart Stores, Inc - Canton, MI

March 2011 to April 2013

• Bake bread daily

• Decorate cakes as needed

• Restock bakery merchandise

• Clean dishes and prepare racks for morning/afternoon shifts

• Maintain cleanliness of bakery area

• Provide quality customer service

Education

High school diploma in Accounting

Wayne County Community College - Detroit, MI

September 2014 to April 2016

Psychology and Mass Communications

Eastern Michigan University - Ypsilanti, MI

September 2011 to September 2013

General

Wayne Memorial High School - Wayne, MI

August 2010 to June 2011

Communications

Cass Technical High School

September 2007 to September 2009

Skills

• Customer Service Representative (4 years)

• Trainer in Customer Service (2 years)

• Account Executive (Less than 1 year)



Contact this candidate