Customer Service Representative

P R O F I L E

Well-versed in providing quality

Customer Service support and Sales output through effectively handling remote office procedures and calls

CUSTOMER SERVICE REPRESENTATIVE

T T E C

(July 2022 - Feb. 2024

Respond promptly to customer inquiries and resolve complaints professionally.

Maintain a high level of product knowledge.

Knowledge of CRM and ACSS systems and practices.

Mobile phone activation and troubleshooting.

SALES ACCOUNT EXECUTIVE

NCO-Rmh

(August 2008 - December 2009)

Supervise sales account

Ensure budget and time

requirements are met

Monitor and report on sales

performance analytics

Suggest innovative ideas to

increase sales and improve customer experience

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance

(May 2007 - July 2008)

Manage key accounts

Act as the point of contact for

clients

Organize regular client

meetings to discuss their requirements

Resolve problems and handle

complaints in a timely manner

Identify new potential

customers

JAIME I. CALDERON, JR

P R O F E S S I O N A L

P R O F I L E

Meticulous professional with

extensive experience in handling

customer services and

administrative work from a

remote location.

Effectively able to meet set

deadlines and process

information

through well-honed research skills

P E R S O N A L S K I L L S

Inbound Calls Management

Data Entry

Social Management

Emails Management

Online Research

Business Scheduling

Travel Planning

Client and Partner Management

E X P E R I E N C E

E D U C A T I O N

BACHELOR OF SCIENCE IN COMMERCE

MAJOR IN MANAGEMENT

Colegio de San Juan de letran 1976 - 1980

C O N T A C T

+Skype: live:junc59

Email : *******@*****.***

Website:

https://outsourcetravail.wixsite.co

m/website

Mobile: (63-942*******

I’m on linkedin:

www.linkedin.com/in/jaime-jr-

calderon-23a41163

Check out my FB

https://www.facebook.com/junc59

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