Call Center Representative
Resume:
Tykeyla Cole
Bartlett, TN *****
**********@*****.***
Work Experience
Senior Banker
Regions bank - Memphis, TN
July 2019 to Present
1. Respond to a high volume of customer inquiries, resolve problems and complaints and escalated calls, obtains required information from customers, researches customers need to get issue resolve ; resolves questions or issues, monitor team calls and also give feedback on calls .Take calls when is needed to accommodate companies staffing needs
Account Representative
PRA Group - North Richland Hills, TX
February 2017 to July 2019
Outbound calling to clients to setup payment arrangements on delinquent accounts Setting up payment arrangements
Making follow up calls to clients
Accepting inbound calls to discuss client accounts Medical Call Center Representative
CornerStone Staffing - Fort Worth, TX
June 2015 to December 2016
Answer incoming calls and respond to customer inquiries addressing customer concerns and resolving issues
Collect and enter customer data accurately into the system Assist with administrative tasks as needed
Education
Ged
Mesick Consolidated High School - Memphis, TN
August 2011 to December 2011
Skills
• Banking
• Account Management
• Microsoft Outlook
• Microsoft Excel
• Data collection
• Data entry
• Outbound calling
• Credit Analysis
• Research
• Multitasking (7 years)
• Microsoft Word
• Microsoft Office
• English
• Computer skills
• Sales
• Communication skills
• Organizational skills
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