Elvira Burciaga

ad3vfy@r.postjobfree.com 915-***-**** El Paso, Texas

PROFILE

Senior Operations & Project Management Professional Boasting over 20 years of progressive management experience, marked by a series of promotions due to exceptional performance and significant achievements. Skilled in blending technical enhancements, workforce development, and customer service with a comprehensive cross-functional approach to lead successful projects. Known for a leadership style that effectively translates strategic visions into executable plans, fosters lasting relationships, and maximizes potential within teams at all levels of an organization. Professional expertise is complemented by a strong academic foundation, including a Master of Business Administration and an ongoing pursuit of a Master's Level Certification in Project Management. Fluent in both English and Spanish, bringing effective communication skills to multicultural environments. AREAS OF EXPERTISE

Process & Quality Management: Streamlining operations with a focus on quality standards. Project & Logistics Coordination: Proficient in managing complex projects and logistical challenges.

Customer Service & Performance Analysis: Excellence in customer engagement and data-driven performance assessment.

Contract Negotiation & Productivity Enhancement: Effective in securing contracts and boosting operational efficiency.

Strategic Planning & Operational Leadership: Skilled in planning and leading with a strategic vision.

Talent Development & Compliance: Adept in team building and ensuring regulatory compliance.

Cross-Cultural Communications: Communicating effectively across diverse cultural contexts. PROFESSIONAL EXPERIENCE

Lumen Technologies:

Region Operations Area Supervisor, Rio Rancho, NM / Las Cruces, NM Feb 2017 – Nov 2023

● Managed up to 25 installation and maintenance technicians across Southern and Northern NM.

● Implemented efficiency-maximizing processes, enhancing customer satisfaction and service quality.

● Collaborated with leadership to align operations with both short-term and long-term objectives.

● Oversaw training and development, conducted regular performance reviews, and addressed underperformance proactively.

● Demonstrated a strong understanding of core business functions and their impact on profitability and productivity.

Balburc Inc.

Consultant, Albuquerque, NM

Apr 2016 – Feb 2018

● Generated leads from educational institutions for Lumenbrite training programs.

● Managed multiple projects, focusing on efficiency, cost control, and subscriber engagement.

● Introduced and integrated Adobe educational tools to enhance learning efficiency in various educational settings.

Comcast

Operations Manager, Albuquerque, NM

Jul 2015 – Apr 2016

● Led the Bilingual Customer Account Executive team, ensuring delivery of the Comcast Quality Experience.

● Developed and implemented operational and financial strategies aligning with company goals.

● Drove departmental efficiencies, managing performance, project costs, and subscriber activity.

Sprint Nextel Communications

Supervisor, Multiple Locations

2006 – 2015

● Managed up to 18 account managers, aligning processes with key performance metrics.

● Contributed to the center's top performance rankings and consistently exceeded goals in all metrics.

● Fostered improvements in customer satisfaction, retention, and service efficiency. Supervisor, Hampton, VA

2001 – 2006

● Led system migration and process streamlining post-merger, supervising a team of 25 professionals.

● Developed an automated equipment ordering system, reducing processing time by over 83%.

● Played a key role in creating the Sview system for enhanced account management and customer service.

EDUCATION

University of Phoenix

Master of Business Administration

Bachelor of Business Administration

Certified Master Level Project Management

(Expected April 2024)