Nhung Jennifer Huynh

Justin Trail. Houston, Tx **070

(C) 832-***-**** (E) ad3vec@r.postjobfree.com

Summary:

Over 9 years of experience working in customer service, billing, and administrative roles. Which required strong interfacing with clients, organizational and time management skills. I am very detail-oriented and resourceful in completing projects.Trained on Excel,Word,PDF, and multiple softwares. Able to teach, train and motivate with a 'team player' attitude. Experience:

Insurance/Biller Specialist

Cy-fair Dental Care

11811 FM 1960 West Houston, Tx 77065

07/18/2023-Current

● Answer phones,schedule, and update patient information

● Verify coverage per insurance plan

● Educate patient on their oral health and treatment plans

● Invoices according to insurance payout

● Collect Copays/out of pocket expense or set up financial strategies so patient can complete plan

● Accounts Receivable

● Input insurance payments according to detailed codes and explanations

● Translate from Vietnamese to English when needed

● Assist back office when there is a shortage in staff including x-rays and patient care

● Production driven with a go getter mentality

Manager/Treatment Coordinator

West Houston Dental

12280 Westheimer Rd. Houston, Tx 77077

10/2021-07/15/2023

● Create trusted relationships with patients

● Interviewed and hired new employees that fit office needs

● Ran payroll for designated employees

● Accounting and Billing

● Input Insurance payment and file appeals when applicable

● Create treatment plans according to Doctors advice and working with patients financially to meet treatment goals.

● Provide financial and dental knowledge to patients

● Exceptional customer service to which patient feel calm and safe Lead assistant (RDA)

Amber Endodontics

1809 N. Eldridge pkwy

Houston, Tx 77064

2/2018-10/2021

● General, Endodontics, Periodontics and Oral surgery

● Experience, exposure and training on GENTLEWAVE machine.

● Accredited Registered Dental Assistant

● Experience in IV Sedation

● Assists with O-Zone Therapy

● Purchaser for all equipment and office supplies

● Prep/post op with infection control and sterilization according to COVID-19 guidelines.

● Perform weekly and monthly maintenance on dental equipment

● Provide aftercare instructions to patients under dentist guidance

● Fixing any technical errors encounters

● Interview, onboard, mentor, and train new hires

● Supply inventory control

● Fixing any technical encounters

● CBCT and digital X-rays effluent

● Managing patient and floor flow

● Creating an anxiety free environment for all patients and staff Dental Assistant:

Dr. Punnee Satitpunwaycha D.D.S

6901 Corporate Dr.

Houston,Tx 77036

10/2014 - 2017

● Schedule and organize appointments.

● Verify insurances are current and input them in the system.

● Retaining and maintaining all dental codes for billing and treatment plans.

● Configure the percentage difference between insurance payment/patient responsibility.

● Organized each file and confirm pre-authorizations for major procedures

● Efficient in Dentrix the dental program

● Multitasking through our finances and assisting the Doctor with patients and prepping instruments, sterilizing them for future use.

● Verify insurances are current and input them in our system.

● Bill insurances after patient services complete.

● File and confirm pre-authorizations for all major procedures. Warehouse Associate:

Inno-Pack

8019 Kempwood Dr.

09/2013-01/2014

● Bill insurances after patient services complete.

● Itemized Inventory control

● Sanitation of containers prior to departure

● Manufactured kit samples for prospective clients.

● Strategic marketing to push the use of recycled containers.

● Administrative work including organizing, emailing, invoicing, in order according to company and dates.

Highlights:

Practices Leadership

Active Listener and Empathizes

Conflict Resolution Skills

Trustworthy

Great Multi-tasker

Excellent Communication Skills

Observative

Precise Observation

Outstanding Attendance

7 years of Management experience

Focused and Determined

Inventory specialist

Dedicated Worker

Microsoft Office efficient

Academic Background:

Stanberry High School- Houston, Tx (Graduated 2012) UTMB – San Antonio, Tx (2020)

Registered Dental Assistant License

CPR Certified Houston, Tx (August. 2023)(current)

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