Customer Service Call Center

TERESA SOBIESZCZYK

Phoenix, AZ ***** /480-***-****/ ******************@*****.***

PROFFESSIONAL SUMMARY

Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Dedicated and dependable relationship-builder with excellent organizational strengths and strong ethics. Deadline management.

SKILLS

• Critical Thinking

• Customer engagement

• Excellent work ethic

• Excellent Communication

• Organizational

• Results-Driven in a remote setting

• Task Delegation

WORK HISTORY

Sales Floor Associate 4/2023 to current

Deseret Industries, AZ, Peoria

• Offer each customer top-notch, personal service and customer satisfaction by promptly providing product knowledge and timely assistant on the sales floor.

• Demonstrates strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively by maintaining excellent communication.

• Increase customer satisfaction by providing excellent product knowledge and timely assistance.

• Participates ongoing product training sessions to stay current on industry trends.

• Utilize effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.

• Works closely with management to implement store policies consistently, leading to enhanced operational efficiency.

• Utilizes customer feedback to improve services and apply best practices.

• Adapts quickly to changing store layouts and department assignments for support across all areas as needed.

• Creates inviting environment for customers by maintaining store organization and cleanliness.

AZ call center remote interviewer 04/2020 to 09/2023

Davis Research LLC – Phoenix, AZ

• Analyzed evaluated data, identifying trends in the qualification process.

• Exceeded daily productively through discipled adherence to established protocols.

• Played an integral role in achieving departmental goals/quota by supporting various project as assigned by supervisors or mangers.

• Provided support and guidance in a remote setting by working well in a team environment.

EDUCATION

Lamson Business College – Business Administration – 1986

High School Diploma – South Sevier high School – 1981

HOBBIES

• Painting/Drawing

• Crocheting

• Marketing platforms displays (end caps)

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