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Professional Services consulting and account management leader

Location:
Glenview, IL
Salary:
225000
Posted:
February 23, 2024

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Resume:

Rathi Dasgupta

*** ********* **, ******** ** ****5 773-***-**** ad3vda@r.postjobfree.com

Built $30m+ IT Consulting Practice Global Delivery Outsourcing & Offshoring Strategic Growth CIO, CTO Advisory AI, GenAI Ex-PwC, WIPRO, Zensar, CSG, Happiest Minds, Target & Sears

Industry Domain - Retail, Healthcare & Life Sciences

—Exceptional experience in the retail vertical as Director/ VP in two fortune 100 Retailers, also consulting projects at several other Fortune 100 Retailers, with end-to-end technology strategy from stores, supply chain, finance, inbound supply chain, m-commerce and e-commerce, Recommendation Systems, AI applications.

—Retail and Analytics/AI consulting Practice Leader in Big Four as well as large Multinational Consulting firm, handled budget worth $100m.

—Transformational Leader credited with effectively creating key business and technology transformation initiatives on emerging technology platform to improve revenues through enhanced customer experience.

—Outsourcing and Offshoring leader – Built Target Corporation technology center in India, Led Sharp Lab, Managed CSG as offshore CEO.

Technology Platforms

—Microsoft Azure, Azure DF, Synapse, Data Bricks, SQL Server & Python, SQL Dynamics, Diagnostics

—Amazon AWS, Java/J2EE, XML

—AI, ML, Generative AI

—Low Code No Code Platforms – Appian, Pega

—RPA

Industry

—Retail & CPG, Logistics

—Healthcare & Life Sciences

—High Tech

—Banking & Fintech

—Insurance

Professional History

2023 – Independent Practice Builder, XData LLC, Chicago

–Building a practice in the area of Data Engineering, Data Governance & Security, Machine Learning and AI

–Primarily serving the High Tech, Retail and Insurance industry

–Working on a number of projects in the areas of Data Governance, Data Security for fortune 50 high tech company

–Revenue generating and profitable from day 1

2021 – 2023: SVP Consulting in Retail, CPG & BFSI, Scadea Software, Princeton, NJ

–Built a consulting practice on low code No Code platform and Data Engineering

–Led key technology transformation projects at Fortune 500 US Cosmetic Retailers & Healthcare companies and Fortune 100 CPG companies.

–Built Strategic Partnership North America and Europe with Appian Corporation to implement Finance GRC platform at the largest Banking organization in North America

–Created values for CIOs on Bigdata and AI platforms

2019 – 2021: SVP & CTO of Healthcare. Data Core Systems, Philadelphia, PA

–Led two product new product initiatives in the areas of Revenue Cycle Management for Healthcare organizations on Neural Network Platforms

–Co-authored five patents, two granted in machine learning algorithms

2018 – 2019: VP - Retail. Zensar Technologies, Chicago. IL

–Spearheaded Retail Consulting practice for Fortune 100 retailers

–Worked with the CIOs to grow business in Kohl’s, Walmart, Home Depot, Dick’s Sporting goods, CVS

–Created a pipeline of $100m

2017 – 2018: VP of Cognitive Computing & SaaS Business, Regalix Inc., Mountain View, CA

–Built a new Practice - Created new products and services in the areas of Big Data, Analytics and Machine Learning for High Tech, Retail and Healthcare industry

–Engaged with Fortune 50 Retails and top three high tech companies in the US in the areas of machine learning and predictive analytics

2013 to 2017: Senior Vice President of Digital Transformation – Retail, Analytics, Big Data, Cloud and IP, Happiest Minds Technologies Ltd., Chicago, IL

–Built the Business in US and Canada for the IT services consulting from $0 to $30m

–Worked with five fortune 100 and fortune 250 retailers building strategic business transformation solutions in the areas of In-store applications, Supply Chain, Mobile apps for proximity sensitive ordering, RFID based tracking, Recommendation engines and other applications on AI and Big Data platforms

–Led Cloud Transformation projects in Retail and High-Tech organizations

2011 to 2013: IT Strategy & Outsourcing Subject Matter Expert, Sears Holding Corporation, Chicago, IL

–Supported the CIO and the head of e-Commerce at this leading integrated retail corporation, directing an initiative to review and re-engineer customer experience and customer service processes. Examined the efficiency level of three contact centers, leading to an overhaul of training, technologies, and vendors that improved First Call Resolution by 30% and improved overall customer satisfaction by 20%.

–Within the first six months, eliminated 50% of costs; additionally, created a strategy to implement an integrated CRM platform that was forecasted to produce $50m in new revenue within 12 months of deployment.

2009 to 2011: Principal, The Strategic Sourcing Group, Bangalore, India

–Pioneered the launch of this consulting firm that advised clients and investment firms on strategic acquisitions, with a focus on facilitating the entry of small and mid-sized businesses and technology firms into new markets in Europe and Asia.

–Successfully completed 45 advisory assignments, performing due diligence and research to arrive at recommendations on market entry for client corporations.

–Served on the boards of multiple technology advisory firms, including Ion Idea Inc., a strategic sourcing group seeking to expand its presence and influence throughout India, Sri Lanka, and the Asia Pacific.

2006 to 2009: Managing Director, CSG Systems (Intec Telecom), Bangalore, India

–Rapidly accelerated the growth of this global software and services company, bringing headcount to 100 engineers within the first six months, then to 400 in less than one year, coupled with a 200% gain in revenue. Developed $10MM in vendor relationships, partnering with companies that included IBM, Infosys, Wipro, TCS, and Syntel to meet the needs of a worldwide base of clients. Reduced attrition from over 30% to less than 5%

–Managed Global Delivery Centers in Bangalore, Brisbane, London and Malaysia.

2005 to 2006: Director of Technology, Target Corporation, Bangalore, India

–Hired to build and lead a large engineering team at the second largest discount retail corporation in the United States, assembling 100 professionals within the first six months of this role and assuming a lead role in all training, onboarding, and professional development.

–Built the e-Commerce technology team, BI teams and marketing automation teams

Education

–PGME – Clinical Research (Statistics), Harvard Medical School

–PhD, Saha Institute of Nuclear Physics

–BS, MS, MPhil, Calcutta University



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