Social Media Quality Assurance

Irganna Yesayan

Austin, Texas

512-***-**** • *******.*******@*****.***

Dynamic and motivated professional with a proven record of generating and building relationships, Excellent team player with abilities to interpret policies and processes, and Creative Teammate with 7+ years of experience working and collaborating with others in generating and executing on-brand digital strategies and ideas. Resourceful expert at implementing and developing focused strategies, authoring strong content, ensuring all client goals and expectations are always met on time, and coaching individuals to success. Skilled in building cross-functional teams and making critical decisions during challenges.

Retail Store Management / Customer Support / Research & Analysis / Report Building / Troubleshooting & Issue Resolution / Time Management / Communication / Quality Assurance/Microsoft Office / Social Media Management / Consensus-building and teamwork / Multitasking proficiency / Flexible attitude / Critical thinking / Strong work ethic / Interpretation skills experienced in working with MAC OS, IOS, Outlook, Word, Excel PROFESSIONAL EXPERIENCE

Assistant Store Manager/Inventory Control Specialist (05/2023 – 12/2023) Signet Jewelers/ Zales Diamond Store, Jared, Austin TX

• Recruiting/ hiring and training new employees.

• Scheduling/payroll help to SM, Manager on duty, ASM/SM meetings handling to align with Company’s goals/KPI.

• Recaps with staff, setting responsibilities per week for associates.

• Cash handling, Bank deposit/ change management.

• Online orders processing, shipping/receiving inventory.

• Weekly counting/reconciling and introducing new pieces of inventory to the floor.

• Processing recalls and damaged inventory promptly.

• Customer-facing, communication with other stores regarding inquiries of shipments.

• Price aligning with internal policies and changes.

• Handling all the documentation of the above-mentioned processes. Ads Quality Analyst (Trust and safety) (11/2022 – 03/2023) Assessment in Meta, Austin TX

• Stayed up to date with industry trends and changes in advertising technology to ensure that campaigns are utilizing the latest techniques and strategies.

• Collaborated with cross-functional teams, including account management, creative, and product teams, to develop and execute strategies to improve campaign performance.

• Conducted daily sampling audits, analyzing data, and providing feedback to maintain compliance and improve moderation quality.

• Performed data analysis, handling escalations, and optimizing the moderation system platform to enhance efficiency and effectiveness.

• Developed and implemented ad quality guidelines and best practices to ensure the highest quality of ads across all campaigns.

• Conducted daily sampling audits, meticulously analyzed data, and provided constructive feedback to maintain compliance and elevate the quality of content moderation. Content Review Analyst - (Trust and safety) (Russian) (06/2018 – 11/2022) YouTube / Accenture, Austin, TX

• Managed the analysis and review of user profiles, videos, and text-based content, including the investigation, escalation, and resolution of reported issues from users or those flagged by the system.

• Conducted research and observed trends and ideas in the digital media landscape.

• Demonstrated extensive expertise in the effective application of content moderation policies.

• Collaborated seamlessly with moderation and cross-functional teams.

• Stayed up to date with industry trends and advertising technology.

• Engaged actively in initiatives focused on problem-solving and consensus-building. Sales Lead (09/2017 – 06/2018) LOFT THE DOMAIN, Austin TX

• Responsible for presentation and merchandising of all new items in the store.

• Managed customer-facing duties related to complaints and problem resolution.

• Selected and cross-trained as backup for the assistant manager

• Managed direct reports - managed all sales tasks with other sales associates.

• Executed all opening and closing procedures.

• Processed all checks from varied sources.

• Online order processing and shipment.

• Price check through the system and corrections.

Sales Associate (06/2017– 11/2017) White House Black Market, Round Rock TX

• Provided customer service in-store to resolve questions/issues related to the shopping experience, and assisted customers with purchases.

• Promoted store sales and acted as the front line for sales and customer services.

• Cross-trained to manage all tasks related to merchandise.

• Managed fitting room and cleanliness of store areas.

• Cross-trained to manage cash register tasks.

EDUCATION AND TRAINING

Associate Degree in Translator/Secretary (English, Russian), Republic of Armenia, Yerevan State Humanitarian College (1995-1998)

CERTIFICATES

• Google IT Support Professional Certificate

• Allison Customer Service Support Certificate

• 360 ANAB

• 360 TABC

Languages

English Russian Armenian

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