MOHAMED ABDO
MARKETING SALES & I T
SPECIALIST
ad3vcg@r.postjobfree.com
Gharbiya Egypt
About Me
A highly motivated Marketing Sales And IT Specialist with 7+ years of experience in developing and executing marketing strategies, enhancing customer profiles, and creating branded content to drive leads, engagement, and website traffic. Seeking a new role where I can employ my expertise to improve customer experiences while boosting brand awareness and driving business growth.
Experience
responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. ensuring that the customer is satisfied and adequately taken care of while making a purchase
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation. Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Etisalat Egypt 2017 - Present
Telecom Egypt 2016 - 2017
Sales Assistant Manager
Technical support
Expertise
IT
Sales
Marketing
Networking
Language
English
Arabic
Very good
Native
Education 2012 -2016
Nile University
Bachelor of Management
information System
Courses CCNA - CCNB The CCNA covers abroad range of topics, including IP addressing, routing protocols,
switching, security, and more.
The CCNP on the other hand, is much more
specific and focuses primarily on Cisco routers
and switches
ICDL
International Computer Driving License (ICDL)
Certification Preparation.
This program covers information and
communication technology (ICT), using the
computer and managing files, word
processing; spreadsheets; using a database;
presentations; web browsing, and
communication.
Skills
Excellent knowledge of MS Office
Highly motivated and target driven with a proven track record in sales Excellent selling, negotiation and communication skills Office suites (MS Office, iWork)
Social media
Database management
Setting up hardware and installing and configure software and drivers Maintaining and repairing technological equipment (e.g. routers) or peripheral devices Installing well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
Manage security options and software in computers and networks to maintain privacy and protection from attacks
Perform regular upgrades to ensure systems remain updated Troubleshoot system failures or bugs and provide solutions to restore functionality Arrange maintenance sessions to discover and mend inefficiencies Keep records of repairs and fixes for future reference Offer timely technical support and teach users how to utilize computers correctly Proven experience as computer technician or similar role Experience with LAN/WAN networks
Thorough knowledge of computer systems and IT components Good knowledge of internet security and data privacy principles Excellent troubleshooting skills
Very good communication abilities