Customer Service Call Center
Resume:
Debbie Byers
Mesa AZ *****
ad3va5@r.postjobfree.com
Career minded Customer Service professional looking for long term employment
Drive Time (Longevity Alliance Inc.) Call Center Tempe AZ
Customer Service Representative and Licensed Insurance Agent
October 2017 -Present
Improved client retention by actively listening to the client's needs and concerns, utilizing web applications to research information and options, resolve issues, as well as enrolled new clients into insurance plans that best fit their needs and I accurately documented my inbound and outbound calls.
Republic Waste Inc. Tempe AZ (Call Center)
Customer Service Representative
March 3, 2017 - October 2017
Provided the highest level of customer service by achieving a metrics score of 98% or above, every month, assisted my team in winning two customer service trophies, quickly and accurately resolved customer issues regarding their trash removal, utilized multiple applications and state specific information to research and resolve their issues regarding accounts receivable, refunds and pickup schedules for commercial and residential accounts in all 50 states.
Longevity Alliance Inc. Tempe AZ (Call Center)
Customer Service Professional and Licensed Insurance Agent
July 2010 - February 2017 (Company was sold to Drive Time, I was laid off temporarily then recalled)
Maintained a large client base by making and receiving over 100 inbound and outbound calls per day to clients to inquire about their satisfaction with their current health insurance plan, resolved issues and answered questions about their coverage, utilized multiple applications to access information to resolve issues, answer questions, research plan options and enrolled them in plans that best fit their needs when I became a Licensed Agent to sell them a plan.
Customer Service Skills:
Striving for first contact resolution
Active listening
Meeting or exceeding metric goals
Proficient in Microsoft Excel, Word, Windows 10
Type 70 WPM
Accurately and swiftly document all incoming and outgoing calls
Professional written correspondence via e-mail, text, or chat/telephone etiquette
Contact this candidate