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WHITNEY ROUSE

ad3v9n@r.postjobfree.com 1-309-***-**** Carlock, Il 61725

I am a hard working CNA I come to work to get the job done and to take loving care of my residents and their families. I have a lot of empathy for the ones I take care of and their families. The only reason I had left the jobs I was at prior was to take care of my three adorable daughters. I am now ready to get back into work life! I actually am very excited about! I am one of those people who take pride in what I do and love my job and the people I work with! Great at working with others- Teamwork I am also very good at working alone and can work under pressure. Very enjoyable to work with. I have a great work place attitude, strong work ethic. Communication skills are a must.. if we don't have communication with others then nothing will get done properly.

Dedicated and empathetic MA offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Data Entry

HIPAA Compliance

Payment Collection

Medical Terminology

Patient Flow Management

Procedure Assistance

Medical Billing

Patient-Focused Care

Indirect Patient Care

Patient Scheduling

Quick Problem Solver

Medical Terminology Proficiency

Medical Procedures

CPR

Reliable Transportation

Documentation Expert

Understands Mobility Assistance Needs

Clinical Applications

Professional Bedside Manner

Vital Sign Monitors

Adaptable

General Housekeeping Ability

Patient Care Coordination

Appointment Setting

Understands Medical Procedures

Patient Skin and Nail Care

Sterilization Techniques

Electronic Medical Records

Needs Assessments

ICD Coding

Equipment Sterilization

Insurance Verification

IDX Appointment Scheduling

Patient Management

Hospice Care

Family Education

Medical Terminology Knowledge

First Aid

Patient Toileting

Patient-Handling Equipment

Restocking Lab Supplies

Communicating With Patient Families

Calm and Level-Headed Under Duress

Medical Records Management

Stocking Supplies

Sterile Technique

Patient Relations

Diagnostic Procedures

Clinical Documentation

Direct Patient Care

Patient Assessments

Patient Feeding

Compassionate

Patient Bathing

Certified in Basic Life Support (BLS)

Maintaining Confidentiality

Vital Signs Monitoring

Insurance Claims

Valid IL Driver's License

Customer Service

Summary

Skills

Gi Alliance Normal, IL

Medical Assistant

04/2023 - 02/2024

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Scheduled procedures, appointments and diagnostic studies. Labeled and completed lab requisitions using ICD and CPT coding. Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Organized patient charts before each day's clinic sessions began. Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.

Ensured that all instruments used during exams were cleaned properly after each use according to established protocols. Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

Registered new patients into practice management software program accurately entering demographic information.

Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Scheduled appointments for patients via phone and in person. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Measured vital signs and took medical histories to prepare patients for examination.

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Organized charts, documents and supplies to maintain team productivity. Incorporated outside records into charts and EHR.

Followed principles of asepsis and infection control to meet patient safety guidelines.

OSF Illinois Neurological Institute

Bloomington, IL

Medical Assistant /Receptionist

08/2021 - 03/2023

Checked patients in and out for appointments and collected co-payments. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files. Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Entered insurance, demographics and health history into patient database. Delivered high-quality administrative and customer service to sustain patient and work flows.

Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.

Took messages from patients and promptly relayed to appropriate staff. Protected patients by observing strict HIPAA guidelines. Photocopied insurance cards, documented details and verified patient Experience

coverage for upcoming procedures or appointments.

Processed patient payments and scanned identification and insurance cards.

Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.

Greeted each patient pleasantly and offered desk sheet for easy sign-in. Trained new staff on office procedures, insurance processes and medical terminology.

Straightened up waiting room to maintain neat and organized space. Applied knowledge of medical terminology and insurance processes to support office administration productivity.

Compiled physical and digital documents, charts and reports. Evergreen Supportive Living Facility

Normal, IL

Certified Nursing Assistant

03/2020 - 08/2021

Assisted patients with activities of daily living such as bathing, grooming, and dressing.

Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

Reported changes in patient condition to registered nurse or physician. Transported patients to treatment units, using wheelchair or strher. Answered call lights promptly and responded to patient needs accordingly.

Observed patients for any changes in their physical or mental condition. Served meals to patients in their rooms and assisted with feeding when needed.

Cleaned and sanitized patient rooms according to established protocols. Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Administered medications as directed by registered nurse or physician. Answered signal lights, bells or intercom systems to determine resident needs.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Observed and reported unusual symptoms and changes to charge nurse. Assisted residents with bathing and dressing to promote personal hygiene. Helped residents walk with or without self-help devices. Assisted residents in preparing for activities and social programs. Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

CNA, Martin Health Center Bloomington,

IL

Certified nursing assistant

10/2011 - 03/2013

Duties

Assist with activities of daily living, give showers, take vitals, make beds, and prepare rooms for new residents

Take I &O

CNA, Private care IL

05/2009 - 08/2009

Helped a gentleman recover from knee surgery

Assisted with activities around the house

Helped with bathing, making breakfast, lunch, and dinner Getting set up on his machine for

Education and Training

Tri-Valley High School Downs, 12, IL

High School Diploma

01/2007

BAVC Bloomington Area Vocational Center Bloomington, IL OSF

05/2005

exercise. Walking the dog. Activities of daily living. Being company for him. CNA duties take vitals, activities of daily living.

Argosy University Phoenix, AZ

Bachelor of Science in Psychology

Studying to become a Substance Abuse Counselor. Will be attending again when I start working.

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