Amanda Richline

Kingston, NY ***** 845-***-**** ad3v8o@r.postjobfree.com

www.linkedin.com/in/amanda-richline/

SUMMARY:

Experienced Human Service Program Manager with a demonstrated history of leading high-performing teams and creating a lasting impact on participants' lives. A problem solver who is highly skilled at time management and enthusiastic about process creation, public relations, and serving others. Excellence in building relationships and motivated to help individuals succeed in meeting personal goals. AREAS of EXPERTISE

● Vocational support

● Community outreach

● Case management

● Documentation

● Refer to supportive services

● Staff Development

● Microsoft Office Suite

● On-boarding

● Trauma Informed Care

● Mentoring and leadership

● Strength-based assessments

● Collabotative creation

PROFESSIONAL EXPERIENCE:

Product Manager - Unshattered Apr 2017 - Present

● Responsible for the product planning and execution throughout the product life cycle

● Handle developmental and employee growth programming for non-profit

● Work closely with sales, marketing, and design teams to ensure revenue and customer satisfaction goals are met for the social enterprise business model

● Recruitment efforts to local and national recovery programs for new candidates and handling onboarding process for all new team members

● Oversee the training and development of individuals in recovery while building processes to ensure overall organizational scalability

● Speak at local and national events about the mission of Unshattered with the intent of raising funds

● Research grant opportunities, prepare proposals, and write compelling grants to secure Capital

Creative Lead

● Lead custom design team and prioritize customer requirements for custom designs

● Lead the Fashion Council at Unshattered with industry experts and designers from Ralph Lauren, Henri Bendel, Tory Burch, Marist College, and FIT.

● Work one-on-one with individuals in recovery as part of personal and professional development program

● Manage order processing (and timeline) for custom designs, weekly schedules, and goals for team members and manage deliverables

● Responsible for product testing and market research of new designs

● Create/apply new designs and techniques, as well as design concepts for collaberations Amanda Richline

ad3v8o@r.postjobfree.com

Professional Experience continued:

Head Baker - Daniels Resort, PA May 2008 - April 2017

● Led the baking department successfully by taking ownership of all things related to baking while maintaining an organized and efficient process for regular operations Developed, planned, and improved upon recipes and oversaw the daily production of the facility

● Worked closely with Head Chef as well as Owner and Event Planners to create and implement a full dessert menu on a large scale

● Created a wide variety of Italian pastry, cookies, pies, and individual gourmet desserts, puddings, custards, and bread from scratch

● Kept inventory, placed orders with distributors, and handled scheduling and delegation of tasks

Baker/Decorator - Angelo's Bakery, PA Jan 2002 – May 2008

● Baked and decorated cakes using various types of icing, toppings, and other ingredients

● Created cake designs based on a customer's request by working on one with the client, from conception to ensuring their overall satisfaction with the finished product

● Used precise detail, decorated all cakes, including wedding, birthday, and dessert, as well as all custom orders

● Baked pies, cakes, pastries, cookies, and made all icings and custards from scratch, and prepared finished product

● Handled customer calls, inquiries, and purchases EDUCATION & CERTIFICATES:

● Bachelor of Science, Business Administration and Management - SUNY Empire State University, 3.93 GPA - Dec 2024 (Plan on getting my Masters in Social Work next)

● Certification in Professional Baking through The American Culinary Federation (in Culinary Arts), Monroe Career and Technical Institute, Bartonsville, PA

● Certified Recovery Peer Advocate (CRPA-5354), New York Certification Board - January 2022

● Yoga, Social Justice, and Leadership Certificate, Prison Yoga Project, Issued May 2023 ACHIEVEMENTS:

● Recognized as 40 under 40 by Dutchess County Regional Chamber of Commerce, NY, 2021.

● Member of the selection committee, 40 under 40, Dutchess County Regional Chamber of Commerce (2022-2024) Co-Chair of committee in 2024

● Leadership Dutchess Graduate, The Chamber Foundation, Inc., class of 2020 Catalyst, Stand Together Foundation, (6-month Cohort, 2022)

● Dean’s list, Empire State College, (2020-2023)

● Alpha Sigma Lambda Honors Society, Empire State University

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