STORMIE ROBERTS

Billings MT, ***** 406-***-**** ad3v7s@r.postjobfree.com

BUSINESS PROFESSIONAL

15+ years of delivering excellent guest experience Dependable and friendly professional who has 15+ years’ experience. Organized and adaptable individual who is able to problem solve and excellent customer service. Looking to learn and grow with a company long term. PROFESSIONAL EXPERIENCE

15+ YEARS BUSINESS MANAGEMENT EXPERIENCE

• Delivered superior service and maximized customer satisfaction

• Coordinated daily Front of the House and Back of the House restaurant operations

• Responded efficiently and accurately to customer complaints

• Ensured compliance with sanitation and safety regulations

• Controlled operational costs and identified measures to cut waste

• Trained new and current employees on proper customer service practices

• Complete daily office duties as assigned and fulfill check lists

• Greeted visitors/ callers in a friendly manner, answered questions, handled their inquiries or directed them to the appropriate person according to their needs.

• Operated fax machines, copiers/postage and arranged for repairs when equipment malfunctions

• Composed, typed, a distrusted meeting nots.

• Delivered/picked up various files and legal documents from other offices

• Routinely keep a neat and orderly office to uphold a professional appearance

• Managed Amazon Orders

• Followed rules, regulations, policies, procedure and compliance upkeep WORK HISTORY

NEW DAY EXECUTIVE ASSISTANT Billings, MT May 2023- January 2024 Panda Express Manager Billings, MT January 2013- December 2021 Shift Manager Arbys Billings, MT May 2006- January 2013 EDUCATION

GED Foothill High School Bakersfield, CA