Social Media Manager

KL

KATHERINE LAINEZ

*************@*****.*** 202-***-**** Houston, TX 77060

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer

service skills. Experience stepping into roles and quickly making positive changes to drive company success.

Help society, I can offer strong work ethic, regularly complete what's expected of me each day, and prove myself

successful daily . I am an extremely caring, driving person, I treat everyone with respect, provide sympathy for others

, and always keep great attitude

Skills

* Operations Management

* Marketing

* communication

* problem solving skills

* costumer service skills

* creativity

Experience

grab and go Houston, TX

Manager

05/2022 - 10/2023

plush bar and grill Houston, TX

Social Media Manager

06/2020 - 12/2021

Education and Training

Gary Job Corps San Marcos, TX

CMA, NHA

09/2021

Eisenhower High School Houston, TX

High School Diploma

05/2020

Languages

English:

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer

problems to uphold quality service.

Coached, mentored and trained team members in order to

improve their job performance.

Exercised good judgment and decision-making in escalating

concerns and resolving issues.

Completed thorough opening, closing and shift change functions

to maintain operational standards each day.

Conducted regular meetings with staff to discuss progress and

identify areas of improvement.

Analyzed customer feedback data to develop action plans for

improving services offered.

Duties and responsibilities I had as a media manager where to

analyzing data, develop social media champaigns, create content

to attract costumer, respond to followers,community

engagement, communication with clients .

Open and update content on various social media channels, and

manage everything from social media accounts to goggle

websites .

In charge of reservations made online, and big party for future

references .

Used editing and graphic design tools to create content and

visuals for social channels.

Managed the daily operations of all assigned social media

accounts.

Created social media strategies to increase sales and brand

awareness across multiple platforms.

——=

Full Professional

Spanish:

Eas

Native/ Bilingual

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