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Direct Support Customer Service

Location:
Weymouth, MA
Posted:
February 24, 2024

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Resume:

Shane Fallon

Weymouth, MA *****

ad3v5e@r.postjobfree.com

+1-781-***-****

Willing to relocate: Anywhere

Work Experience

Overnight Direct Support Professional

Bay Cove Human Services, Inc. - Weymouth, MA

November 2023 to Present

Being on call to assess trauma and medical ailments often onset by the ingestion of street narcotics. Guaranteeing sanitation for immuno-compromised individuals and providing positive reinforcement to dispel clandestine actions that expose the client to the harshness of the midwinter season. Documenting contraband and skirmishes for morning and afternoon shift rotations and treating the shelters nightly log as a record I would be grateful to access if I resided here. Direct Support Professional

Sevita/Neurorestorative - Weymouth, MA

July 2023 to Present

Acting as an emotional conduit for residents who struggle with confessing their woes due to an often thick language barrier, pursuing a more therapeutic reaction to resident's developmental needs by partnering with family, visiting CNA's, and volunteer mentors Membership Sales Ambassador

BJ's Wholesale Club - Weymouth, MA

March 2022 to July 2023

Driving premium memberships to guarantee retention, opening consumer lines of credit, motivating floor employees to reach company sales metrics

Garden Associate/Lumber Associate

The Home Depot - Quincy, MA

March 2020 to March 2022

Educating guests struggling to push back an infestation the encyclopedic behaviors and weaknesses of their clever pests, collecting my own data based on follow up reviews of various tactics in addition to operating the gamut of saws too risky to allow an inexperienced DIY contractor to use, but above all seeing that safety protocol was always followed to prevent any accidental injury to employee or customer Customer Service Manager (CSM)

Hobby Lobby - Braintree, MA

September 2018 to March 2020

Delegating responsibilities to associates on a cyclical basis so everyone, myself included, had to perform less than desirable

tasks, cataloguing and placing weekly front end order to minimize quantity of overstock, personally training each new team

member the basics and intricacies' of our archaic POS system Team Leader

Saks Off 5th - Braintree, MA

September 2017 to March 2018

Assessing store accessibility during inclement weather, opening store to receive and process shipment, acting as liaison

between store manager and employees, preparing daily cash deposit and preparing cash office to pass audit

Education

EMS Certification in Emergency Medical Services

EMS Academy - Quincy, MA

May 2014 to August 2014

B.S. in Biochemistry

Bridgewater State University - Bridgewater, MA

September 2009 to June 2011

High school diploma

Weymouth High School - Weymouth, MA

September 2006 to September 2009

Skills

• EMT Experience

• Laboratory Experience

• Tutoring

• Project Management

• Technical Writing

• Quality Control

• Writing Skills

• Anatomy Knowledge

• EMR Systems

• Medical Terminology

• Medical Records

• Social work

• Serving

• EMR systems

• Security

• Medical terminology

• Customer service

• Anatomy knowledge

• Hospitality

• Conflict management

• Proofreading

• Leadership

• Team management

• Analytics

• Mentoring

• Medical records

• Windows

• Databases

• Customer relationship management

• Typing

• Restaurant experience

• Training & development

• Supervising experience

• Social listening

• Behavioral therapy

• Documentation review

• Physiology knowledge

• Microsoft Access

• Relationship management

• Budgeting

• Teaching

• Research

• Childcare

• Continuous improvement

• Recreational therapy

• Vital signs (10+ years)

• Bilingual

• English

• Experience working with students

• Retail sales

• Qualitative analysis

• Data management

• Quantitative analysis

• Medication administration

• Caregiving

• Behavioral health

• Communication skills

• Home care

• Senior care

• ADLs

• Working with people with developmental disabilities

• Working with people with disabilities

• Gender issues counseling

• Special education

• Writing skills

• Employee evaluation

• School experience

• Care plans

• Psychiatric care

• Outdoor work

• Case management

• Addiction counseling

• Motivational interviewing

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Word

• Organizational skills

• Applied behavior analysis

• Working with people with autism

• Experience with children

• Google Suite

• Journalism

• Creative writing

• Spanish

• Microsoft Office

• Time management

• Patient care

• Phone etiquette

• Data entry

• Digital marketing

• WordPress

• Content creation

• Adolescents

• Public relations

• Safety plans

• Computer skills

• Transcription

• Google Analytics

• Administrative experience

• Resident's rights

• Marketing

• Crisis Intervention

Certifications and Licenses

Driver's License

June 2008 to September 2023

CPR Certification

June 2014 to June 2016

Certified by The American Heart Association in conjunction with EMS Academy EMT License

September 2014 to September 2016

Certificated as an EMS provider in the state of Massachusetts following my successful completion of EMS certification academy

Medication Administration Program Certification

October 2023 to October 2025

MA014960101900

I wholly intend on renewing my CPR and BLS Certification as well AED Certification

June 2014 to June 2016

First Aid Certification

BLS Certification

June 2014 to June 2016

Assessments

Work style: Reliability — Proficient

July 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Publications

Bridgewater Comment

October 2009

Manned the film criticism column for my university newspaper



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