Customer Service District Manager

Location:

Phoenix, AZ

Posted:

February 24, 2024

Contact this candidate

Resume:

EMPLOYMENT HISTORY

Front Reseptionist

IMS Orthopedics, Scottsdale Arizona — Apr 2015 - Dec 2015

Maintain patient confidentiality and HIPAA compliance at all times to ensure the privacy and security of patient information.

Providing exceptional customer service to patients and visitors by greeting and directing them with a friendly and helpful attitude

Scheduling and coordinating patient appointments to ensure efficient use of resources and minimal wait times for patients

Assist in the coordination of patient care by communicating with medical staff and other healthcare professionals Manage the patient waiting area to ensure a clean and organized environment for all patients and visitors. District Manager

Someburros — Aug 2012 - Present

• Oversee 6 locations and successfully open 3 new locations

• Communication with vendors

• Problem solving and troubleshooting store issues and repairs

• Program discounts and other items through TOAST software Develop and implement strategies to improve customer satisfaction and loyalty across all restaurant locations Ensure compliance with health and safety regulations across all restaurant locations Analyze financial data and create budgets for each location, ensuring profitability and cost control Manage and optimize district-wide inventory levels to minimize waste and maximize profitability Develop and implement training programs for General Managers to ensure consistent store operations and customer service across all locations

Scottsdale • 602-***-**** • ************@*****.***

Yvelisse DePaola

District Manager with over a decade of experience managing multiple restaurant locations, demonstrating a strong commitment to enhancing customer satisfaction and loyalty. Proven skills in budgeting, inventory control, and problem-solving, combined with a knack for developing effective training programs. Adept at maintaining strong relationships with vendors and ensuring health and safety compliance. Shows a keen ability to analyze financial data for profitability and cost control. Also experienced in maintaining a professional front desk environment in a healthcare setting, adhering to patient privacy and HIPAA regulations. SKILLS

Communication Visitor greeting

Patient privacy Environment maintenance

Customer service Store management

Training programs Inventory control

Budgeting Problem solving

Health and safety compliance Vendor management

Leadership Team management

SKILLS

Quality assurance Time management

Conflict resolution Organizational skills

LANGUAGES

Spanish